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Consumer Products => Avast Mobile Security => Avast Mobile Security for iOS => Topic started by: ddabrahim on July 01, 2022, 07:11:47 PM

Title: Failed to scan for potential leaks.
Post by: ddabrahim on July 01, 2022, 07:11:47 PM

Hi.

I am using Avast Premium on iOS and when I open it, it is report that it is failed to scan for potential leaks without any further information.
I can confirm that Avast app got permission to connect to the internet with both mobile data and Wi-Fi.

Running
Avast 2.11.1.385
iOS 15.5

Thank you.

Title: Re: Failed to scan for potential leaks.
Post by: NON on July 17, 2022, 09:11:47 AM

FYI, same issue reported on the Japanese forum.

Title: Re: Failed to scan for potential leaks.
Post by: r@vast on July 18, 2022, 12:49:08 PM

Quote from: NON on July 17, 2022, 09:11:47 AM

FYI, same issue reported on the Japanese forum.

Hi,

Which Avast and iOS version (or can you point to the forum link if info is there), please?

Title: Re: Failed to scan for potential leaks.
Post by: NON on July 18, 2022, 02:29:32 PM

Hi r@avast,

according to OP, version details are:

App version: 2.11.2.391
Device :iPhone SE
OS: iOS 15.5

And topic is here. Screenshot (Japanese) is available:
https://forum.avast.com/index.php?topic=320380.0

Title: Re: Failed to scan for potential leaks.
Post by: r@vast on July 18, 2022, 02:38:37 PM

Quote from: NON on July 18, 2022, 02:29:32 PM

Hi r@avast,

according to OP, version details are:

App version: 2.11.2.391
Device :iPhone SE
OS: iOS 15.5

And topic is here. Screenshot (Japanese) is available:
https://forum.avast.com/index.php?topic=320380.0

Thank you,

Our devs are aware of it and working on a fix. I cannot provide any ETA.

Title: Re: Failed to scan for potential leaks.
Post by: NON on July 18, 2022, 03:20:02 PM

OK thank you, I'll notify OP about that. :)

Title: Re: Failed to scan for potential leaks.
Post by: rj_gilbert on August 31, 2022, 10:45:45 AM

I’ve been getting this for several months. I assume it means it can’t check for leaked emails from internet hacks, but there is no further info from the app. Just a message saying “We found something you should look at”. How, exactly, should I do this?

Title: Re: Failed to scan for potential leaks.
Post by: mriggan77 on January 09, 2023, 04:15:10 PM

I am also getting the same - did you ever find a solution?

Title: Re: Failed to scan for potential leaks.
Post by: ballen11557 on January 29, 2023, 06:11:39 PM

I am having this error plus unable to load new messages! I am also being hacked. I am on a iPhone 13.  I need help   Please

Title: Re: Failed to scan for potential leaks.
Post by: andrew105 on February 10, 2023, 08:45:02 PM

I too am having the same problem, "Failed to scam for potential leaks"
This was fixed in the last update, but its back. Avast please help!