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Consumer Products => Avast Secure Browser => Avast Secure Browser for Windows => Topic started by: aku2 on July 18, 2022, 05:27:12 AM

Title: Avast Secure Browser Problem Sync Bookmark
Post by: aku2 on July 18, 2022, 05:27:12 AM
Hello, I have a problem regarding Avast Secure Browser. I can't sync my bookmarks with my account. Please, if anyone knows how to solve this, can reply to this thread. Here's an example:(https://drive.google.com/file/d/1D4Syp6EN1t675YEnzStz6EZheevPB0bU/view?usp=sharing)
https://drive.google.com/file/d/1D4Syp6EN1t675YEnzStz6EZheevPB0bU/view?usp=sharing
Title: Re: Avast Secure Browser Problem Sync Bookmark
Post by: bob3160 on July 24, 2022, 05:56:06 PM
You aren't alone. Mine states Paused and turning it back on doesn't work.
Title: Re: Avast Secure Browser Problem Sync Bookmark
Post by: Misha Zekovova on August 01, 2022, 10:13:25 AM
Hello,
we're looking into this problem and hopefully will let you know soon more. Meanwhile there are few things that you can try:

1. Reset the sync - secure://settings/resetSync. Please back up your bookmarks (just to be sure) and reset the sync. Try to sign in to sync afterwards.
2. Try to Sign out and sign in again in secure://settings/syncSetup page.

Sorry for the inconvenience!
Title: Re: Avast Secure Browser Problem Sync Bookmark
Post by: bob3160 on August 01, 2022, 03:02:26 PM
Hello,
we're looking into this problem and hopefully will let you know soon more. Meanwhile there are few things that you can try:

1. Reset the sync - secure://settings/resetSync. Please back up your bookmarks (just to be sure) and reset the sync. Try to sign in to sync afterwards.
2. Try to Sign out and sign in again in secure://settings/syncSetup page, turning off sync
Sorry for the inconvenience!
Hello Misha,
Going to secure://settings/syncSetup stopping sync and then signing in again worked
(https://d1ka0itfguscri.cloudfront.net/Lh/2022/08/01/12/59/c3jVlRVZwsh/preview.jpg)
Title: Re: Avast Secure Browser Problem Sync Bookmark
Post by: Misha Zekovova on August 02, 2022, 12:50:06 PM
Hi Bob,
glad to hear that! In this case the problem was caused with server update that we pushed already a while ago. We'll have this in mind that this is not an ideal flow and figure out something better. Thanks!
Title: Re: Avast Secure Browser Problem Sync Bookmark
Post by: bob3160 on August 02, 2022, 01:28:02 PM
Hi Bob,
glad to hear that! In this case the problem was caused with server update that we pushed already a while ago. We'll have this in mind that this is not an ideal flow and figure out something better. Thanks!
I'll check when the next update happens if the problem comes back. Thanks for the help and suggestion.
Title: Re: Avast Secure Browser Problem Sync Bookmark
Post by: heroesonline65 on August 17, 2022, 03:27:56 AM
Hi Bob,
glad to hear that! In this case the problem was caused with server update that we pushed already a while ago. We'll have this in mind that this is not an ideal flow and figure out something better. Thanks!
I'll check when the next update happens if the problem comes back. Thanks for the help and suggestion.

can you notify me when you figure out a way to fix it? I'm having a similar issue. Thanks.
Title: Re: Avast Secure Browser Problem Sync Bookmark
Post by: bob3160 on August 17, 2022, 02:29:42 PM
Hi Bob,
glad to hear that! In this case the problem was caused with server update that we pushed already a while ago. We'll have this in mind that this is not an ideal flow and figure out something better. Thanks!
I'll check when the next update happens if the problem comes back. Thanks for the help and suggestion.

can you notify me when you figure out a way to fix it? I'm having a similar issue. Thanks.
Follow the advice offered here. It solved the problem for me.
https://forum.avast.com/index.php?topic=320388.msg1691231#msg1691231
Title: Re: Avast Secure Browser Problem Sync Bookmark
Post by: RoboStrange on November 14, 2022, 06:18:04 PM
Hi Bob,
glad to hear that! In this case the problem was caused with server update that we pushed already a while ago. We'll have this in mind that this is not an ideal flow and figure out something better. Thanks!

Has there been any progress on this? I have followed the tips here and I still get the same message (attached). 
I've tried
Code: [Select]
secure://settings/resetSync and it doesn't seem do anything except send me to "Me and Avast" tab in settings.

I have tried the reset url provided. I've never been able to sign in, so signing out and in again is not applicable.  I've even went so far as to completely uninstall ALL of my avast products, restarted computer and re-installed everything one by one.  Then clicked "Sign in" and get this message.  Any other ideas?
Title: Re: Avast Secure Browser Problem Sync Bookmark
Post by: RoboStrange on November 14, 2022, 06:21:36 PM
(Also, JUST updated to 107.0.19236.107. I was excited to see an updated thinking this might be the fix.  It was not.)
Title: Re: Avast Secure Browser Problem Sync Bookmark
Post by: wahyushikifujin on November 15, 2022, 12:49:48 AM
what is changelog abs version 107 ?