Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: guitarhero on August 03, 2022, 04:08:59 AM
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Hi,
I recently noticed on my computer that when I tried to launch an Avast boot time scan: by scheduling it and rebooting my PC, it would just restart as usual without launching into the boot time scan.
It does this on both my Windows 11 laptop and my older Windows 10 desktop, both which run Avast.
I've tried repairing Avast and even uninstalling and re-installing Avast and that hasn't fixed the issue.
Is it just me or has anyone else experienced this issue? Any help would be greatly appreciated. Thanks!
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What Avast program version do you have ?
If not Avast 22.7 recently released, that has a new function for running the boot time scan - https://forum.avast.com/index.php?topic=320488.0
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I'm running Avast 22.7, I read that post about the new update but wasn't really sure how it affected running the scan. Do I just reboot to begin the scan like before or do I have to do something different?
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Based on what was in the link I gave:
Windows Recovery Environment Scan Boot Time Scan now runs inside the Windows RE, on the Avast interface! Now it's easier to take action and see what the scan finds without having to reboot again.
I would have thought you initiate the boot-time scan from within Avast and it initiates the Windows RE to run the scan.
https://www.google.co.uk/search?q=Windows+Recovery+Environment
"Windows Recovery Environment (WinRE) is a recovery environment that can repair common causes of unbootable operating systems."
To me it sounds like it isn't booting into safe mode but running in the Windows Recovery Environment. Given what is said above if you had an unbootable problem you couldn't boot.
Which is what makes me thing Avast would initiate the WinRE to run the scan. I could be wrong, but I think this needs to be clarified by Avast.
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Hi,
Can you provide a support file, please? https://support.avast.com/article/Submit-support-file
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Hi,
Can you provide a support file, please? https://support.avast.com/article/Submit-support-file
I assume that you are addressing 'guitarhero' who has the problem.
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Maybe this video will help.
(https://d1ka0itfguscri.cloudfront.net/Lh/2022/08/09/11/47/c3jQXHVZ75o/preview.jpg)
https://youtu.be/B1MHWp6FhIw
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Hi,
I recently noticed on my computer that when I tried to launch an Avast boot time scan: by scheduling it and rebooting my PC, it would just restart as usual without launching into the boot time scan.
It does this on both my Windows 11 laptop and my older Windows 10 desktop, both which run Avast.
I've tried repairing Avast and even uninstalling and re-installing Avast and that hasn't fixed the issue.
Is it just me or has anyone else experienced this issue? Any help would be greatly appreciated. Thanks!
Hi,
Our devs are looking into this.
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The same thing happens with me on Windows 10.
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The same thing happens with me on Windows 10.
It is being looked into:
Hi,
Thank you.
We have received the support file, and our devs are looking into it.
We will also update the support page for Boot-Time Scan to reference the new GUI (WinRE).
Sorry for the inconvenience.
In that topic there was a request to submit a Support File:
Hi,
Can you provide a support file, please? https://support.avast.com/article/Submit-support-file
Which could help with the detection and resolution of the problem.
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Hello,
the Win RE used in Boot-time scan can be disabled in geek:area: https://forum.avast.com/index.php?topic=320643.msg1691671#msg1691671
Milos
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Thanks Milos.
Whilst I'm aware of the geek:area
However, don't you think it is about time Avast UI team documented this hidden area (what is Avast afraid of) ?
There is more and more being stuffed into the hidden, undocumented geek:area and I believe there are items in there that really shouldn't be there. Not to mention it is a single level and you have to scroll forever to find what you seek (even if you know about the geek:area), it is time this area had a review on what is in it and bring some order to it (like the rest of the UI).
This is my favourite pet hate about the geek:area - I think it should be referenced within the documentation and normal UI - but give a warning about making changes, etc. etc.
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Thanks Milos.
Whilst I'm aware of the geek:area
However, don't you think it is about time Avast UI team documented this hidden area (what is Avast afraid of) ?
Hi,
It seems to me that this area is quite documented.
https://support.avast.com/en-en/article/Use-Antivirus-Geek-settings/#pc
What more do you want?
More advertising on the link that redirects to the explanations of this area? which is more or less hidden because it is advanced settings (1) to not let the first user change the settings and (2) not to overload the "basic" interface
Important:The Avast Geek settings area contains options for advanced program configuration, and is designed for users with high-level understanding of Avast Antivirus functionality. To specify everyday program behavior, we recommend using basic settings, which are configured by default to provide optimum protection and security. For more information about configuring program behavior in Avast Antivirus using basic settings, refer to the following article:
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Thanks Milos.
Whilst I'm aware of the geek:area
However, don't you think it is about time Avast UI team documented this hidden area (what is Avast afraid of) ?
Hi,
It seems to me that this area is quite documented.
https://support.avast.com/en-en/article/Use-Antivirus-Geek-settings/#pc (https://support.avast.com/en-en/article/Use-Antivirus-Geek-settings/#pc)
What more do you want?
More advertising on the link that redirects to the explanations of this area? which is more or less hidden because it is advanced settings (1) to not let the first user change the settings and (2) not to overload the "basic" interface
Important:The Avast Geek settings area contains options for advanced program configuration, and is designed for users with high-level understanding of Avast Antivirus functionality. To specify everyday program behavior, we recommend using basic settings, which are configured by default to provide optimum protection and security. For more information about configuring program behavior in Avast Antivirus using basic settings, refer to the following article:
The last thing you need is to have novices changing things to make their protection useless.
I personally can't remember the last time I've accessed anything in the Geek settings.
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Thanks Milos.
Whilst I'm aware of the geek:area
However, don't you think it is about time Avast UI team documented this hidden area (what is Avast afraid of) ?
Hi,
It seems to me that this area is quite documented.
https://support.avast.com/en-en/article/Use-Antivirus-Geek-settings/#pc (https://support.avast.com/en-en/article/Use-Antivirus-Geek-settings/#pc)
What more do you want?
More advertising on the link that redirects to the explanations of this area? which is more or less hidden because it is advanced settings (1) to not let the first user change the settings and (2) not to overload the "basic" interface
Important:The Avast Geek settings area contains options for advanced program configuration, and is designed for users with high-level understanding of Avast Antivirus functionality. To specify everyday program behavior, we recommend using basic settings, which are configured by default to provide optimum protection and security. For more information about configuring program behavior in Avast Antivirus using basic settings, refer to the following article:
The last thing you need is to have novices changing things to make their protection useless.
I personally can't remember the last time I've accessed anything in the Geek settings.
Still hard to understand you. :-[
Why are you addressing me and not DavidR?
He is the one asking this question (why is this area not documented?)
Your intervention seems to be quite redundant with mine
....which is more or less hidden because it is advanced settings (1) to not let the first user change the settings and (2) not to overload the "basic" interface
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Thanks Milos.
Whilst I'm aware of the geek:area
However, don't you think it is about time Avast UI team documented this hidden area (what is Avast afraid of) ?
Hi,
It seems to me that this area is quite documented.
https://support.avast.com/en-en/article/Use-Antivirus-Geek-settings/#pc
What more do you want?
More advertising on the link that redirects to the explanations of this area? which is more or less hidden because it is advanced settings (1) to not let the first user change the settings and (2) not to overload the "basic" interface
<snip>
If users don't know about the hidden, undocumented geek area in the program, how do you expect them to search for it in avast support (when they don't know of its existence). ?
As I have said many times when a user would try to enter the geek:area (if they ever got to know about its existence) give a suitable warning. Such as those in many programs settings/permissions. My old favourite was the old Firefox warning for about:config, 'Beware there be Dragons here.'
Which changed to a more mundane one (which required an acknowledgment:
Proceed with Caution
Changing advanced configuration preferences can impact Firefox performance or security.
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it is true that the warnings are more pronounced on the FAQ than when you enter the zone through the UI where it is still mentioned at the beginning and in bold: "for skilled avast users".
At the same time it's the snake that bites its own tail because - as you say - it's difficult to enter the interface without first going through the FAQ where the warnings are quite present.
No doubt if avast wanted to make this area more accessible (bypassing the FAQ) it would put the appropriate warnings before entering the area, but for now I think its policy is to target users who read the FAQs and who are generally fairly knowledgeable users and not "click-everywhere" users.
edit:On the other hand, I don't really believe that users who enter such a zone (like firefox's "about:config") bother to think 3 times ;) it's more to protect the software publisher
I would add that if avast wanted to make the interface more accessible, it would have to start by making it accessible in the language of the interface because as you can see from my capture here (https://forum.avast.com/index.php?topic=320643.msg1691676#msg1691676), as far as I'm concerned it's rather translated into "franglais" ;D
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It still comes down how do you go about searching for something that you don't know anything about.
For me there (speaking for users not myself), where is the problem when this is documented in the program with a suitable warning and acknowledge required as in my example image.
I also believe this area needs a root and branch redesign so it isn't a scroll fest to find anything (the main UI isn't like that why should it differ for the geek:area. Someone should also look at the options there as many I feel should never have placed there anyway.
I agree with you about translation of the geek:area, which would fall under a complete redesign of that area including installed language support.