Avast WEBforum

Consumer Products => Avast SecureLine VPN => Topic started by: si4 on August 03, 2022, 05:15:17 AM

Title: avast secureline is blocking my network connection
Post by: si4 on August 03, 2022, 05:15:17 AM

Hi,
I'm using win11 - 64 home.
My pc is under 6mts old, everything was working fine, then Two nights ago the following happened, My Jdownloaderavast programe couldnt connect to network whilst avast secureline vpn was on!  If i turn the vpn off, everything works ! but on and it is blocking my network connection.
I didnt change any specs or settings to cause an issue.
Please note, i am severely dyslexic and this forum isnt exactly dyslexic friendly ie type a frig code ?? really.
Please fix the vpn


Additional:

I followed your instructions BUT NOTHING CHANGED!

Title: Re: avast secureline is blocking my network connection
Post by: r@vast on August 05, 2022, 01:21:24 PM

Hi,

Before connecting to the VPN ensure that your network profile is set to Private/Trusted (Open Avast Premium Security > Protection > Firewall > Networks > MY CURRENT NETWORKS)
After connecting to the VPN ensure that all "MY CURRENT NETWORKS" are set to Private/Trusted

If the issue persists, please reach out to Avast Support via https://support.avast.com/en-eu/contact/paid_pc_avast-secureline-VPN