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Consumer Products => Avast Account (my.avast.com) => Topic started by: tjozwik64 on August 04, 2022, 02:48:16 PM

Title: Subscription problem
Post by: tjozwik64 on August 04, 2022, 02:48:16 PM

Hello,

 I would like to cancel my avast subscription,
but I am not sure if auto-renew is turned off because on subscriptions.avast.com it shows that it will renew at 16 August 2022

Title: Re: Subscription problem
Post by: DavidR on August 04, 2022, 04:40:32 PM

-- Sales - Orders and Renewals FAQ - https://support.avast.com/en-ww/article/Alternative-unsubscribe/ (https://support.avast.com/en-ww/article/Alternative-unsubscribe/). 
Scroll down to the "How do I cancel automatic renewal of my Avast subscription?" option.

-  Cancelling automatic renewal of the Avast subscription - See https://support.avast.com/en-en/article/35 (https://support.avast.com/en-en/article/35).

Title: Re: Subscription problem
Post by: VNA on October 11, 2022, 08:45:57 AM

Hello
I need some help. We had a subscription that was due in September 2022,. but in June we got an emails to update our subscription which we did.
Now Avast keep trying to take off funds for the subscription that was due in September.
How can I resolve this, its really becoming a problem.

Regards
Dee

Title: Re: Subscription problem
Post by: r@vast on October 11, 2022, 10:25:10 AM

Quote from: VNA on October 11, 2022, 08:45:57 AM

Hello
I need some help. We had a subscription that was due in September 2022,. but in June we got an emails to update our subscription which we did.
Now Avast keep trying to take off funds for the subscription that was due in September.
How can I resolve this, its really becoming a problem.

Regards
Dee

Hi,

1. Please log into your Avast account. https://subscriptions.avast.com/
2. Locate the "PAYMENT FAILED" subscription
3. Click on "Unsubscribe"

Title: Re: Subscription problem
Post by: Gro on January 05, 2023, 09:10:44 PM

Why I can not see my subscription on my Avast account?

Title: Re: Subscription problem
Post by: DavidR on January 05, 2023, 10:49:04 PM

What subscriptions do you have  ?

Are they under the same email address of your Avast Account  ?

Were they purchased through Avast  ?