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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ostercyte on August 13, 2022, 08:13:37 PM

Title: Avast Premium Security - WebCam shield
Post by: ostercyte on August 13, 2022, 08:13:37 PM
Hi everybody.
It's funny, but since three day ago APS beguns to block any access to my webcam for all Windos programs and apps, no matter if they're in Webcam Shield's safe zone or not. Even shows popups with "Webcam shield had allowed this app to use the webcam", but the app can't use it.
I've tried all, even reinstalling Windows 11 and the whole Avast stuff again, but only by disabling WebCam shield I can use my webcam.

Nombre del SO   Microsoft Windows 11 Pro   
Versión   10.0.22000 compilación 22000   
Fabricante del sistema   HP   
Modelo del sistema   HP ProBook 440 G7   
Tipo de sistema   x64-based PC   
SKU del sistema   9CE18LT#AC8   
Procesador   Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz, 2304 Mhz, 4 procesadores principales, 8 procesadores lógicos   
Versión y fecha de BIOS   HP S71 Ver. 01.13.01, 23/6/2022   
Versión de SMBIOS   3.2   
Versión de controladora integrada   2.56   
Modo de BIOS   UEFI   
Fabricante de la placa base   HP   
Producto placa base   869D   
Versión de la placa base   KBC Version 02.38.00   
Title: Re: Avast Premium Security - WebCam shield
Post by: Avastuser1 on August 14, 2022, 01:33:38 AM
It's a bug with version 22.7. I and others are facing similar problems with the webcam shield blocking access to functions and apps. From what I've heard version 22.8 will come out on the 28th of August, so download and install the update as soon as it's released.
Title: Re: Avast Premium Security - WebCam shield
Post by: loungehake on August 15, 2022, 10:15:45 AM
I use portable web cams and disable the built-in devices, but unplugged or not, Avast cries Wolf!
Title: Re: Avast Premium Security - WebCam shield
Post by: r@vast on August 16, 2022, 10:35:21 AM
Hi,

This is a bug; the only workaround would be removing the Webcam Shield component.
https://support.avast.com/en-ww/article/Add-Remove-Antivirus-components
Please accept our apologies for any inconvenience caused.
Title: Re: Avast Premium Security - WebCam shield
Post by: Avastuser1 on August 23, 2022, 12:45:23 PM
The latest version 22.8 still has the same BUG as the 22.7 version did! What is the point of releasing a new version if it is still broken? This is crap service Avast.
Title: Re: Avast Premium Security - WebCam shield
Post by: prokopes_ on August 25, 2022, 02:38:56 PM
Quote from: Avastuser1 on August 23, 2022, 12:45:23 PM
The latest version 22.8 still has the same BUG as the 22.7 version did! What is the point of releasing a new version if it is still broken? This is crap service Avast.

Sorry to hear that! Other users reported that updating to 22.8 fixed the problem for them. Have you restarted your computer after the update?

Can you please generate and send us a "support file" from your system? This article explains how to do that: https://support.avast.com/en-ww/article/33/

Once you create the file, send me the File ID in your next response.
Title: Re: Avast Premium Security - WebCam shield
Post by: Avastuser1 on August 30, 2022, 12:58:47 PM
Nevermind it's working now!