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Consumer Products => Avast Mac Security => Topic started by: mad-mushroom on August 17, 2022, 11:13:49 AM

Title: Core Shields failing (except Files)
Post by: mad-mushroom on August 17, 2022, 11:13:49 AM

So like others I regularly only have File shields on Mac Monterey (12.5); with the 'we have a problem' error messages for Web & Email shields. This has been going on for several months. Are we likely to get a fix soon?

Avast v 15.3

Title: Re: Core Shields failing (except Files)
Post by: solomonrupert74 on August 17, 2022, 01:48:32 PM

if I can only see real things all the time it should keep me positive.

Title: Re: Core Shields failing (except Files)
Post by: ondrej.kolacek on August 18, 2022, 01:34:00 PM

Quote from: mad-mushroom on August 17, 2022, 11:13:49 AM

So like others I regularly only have File shields on Mac Monterey (12.5); with the 'we have a problem' error messages for Web & Email shields. This has been going on for several months. Are we likely to get a fix soon?

Avast v 15.3

Hello,
please send us support package (https://support.avast.com/en-ww/article/Submit-Mac-Security-support-file#mac) and mention this post in the description, we will look at the problem.
Kind regards,
Ondrej Kolacek

Title: Re: Core Shields failing (except Files)
Post by: mad-mushroom on September 01, 2022, 01:36:30 PM

Quote from: ondrej.kolacek on August 18, 2022, 01:34:00 PM

...
please send us support package (https://support.avast.com/en-ww/article/Submit-Mac-Security-support-file#mac) and mention this post in the description, we will look at the problem.
Kind regards,
Ondrej Kolacek

Done! Look forward to your reply.
Thank you

Title: Re: Core Shields failing (except Files)
Post by: ondrej.kolacek on September 16, 2022, 09:09:21 AM

Quote from: mad-mushroom on September 01, 2022, 01:36:30 PM

Quote from: ondrej.kolacek on August 18, 2022, 01:34:00 PM

...
please send us support package (https://support.avast.com/en-ww/article/Submit-Mac-Security-support-file#mac) and mention this post in the description, we will look at the problem.
Kind regards,
Ondrej Kolacek

Done! Look forward to your reply.
Thank you

Hello,
Sorry for it taking so long. We hope this issue has been fixed in Avast 15.4.
Kind regards,
Ondrej Kolacek