Avast WEBforum

Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: nihaoluc on August 27, 2022, 02:37:50 PM

Title: AVAST VPN stops WIFI card
Post by: nihaoluc on August 27, 2022, 02:37:50 PM

Hi!
I've got a recurring issue with the Avast VPN app with windows 10 OS.
Avast VPN regularly provokes the stop of my WIFI card (intel chipset).
This issue happens in 2 different cases :
- after I have used the vpn : a while after turning off the vpn, the wifi card will get stopped unexpectedly ;
- and the wifi card unexpectedly gets stopped even when I haven't used the vpn...
The worst thing is that turning the wifi card ON again is a nightmare : I have to re-start my Pc AND I have to go through the BIOS during the restart. I don't modify anything, but I have to go through the BIOS...
If anyone has an idea on how to solve that... My greatest thanks in advance  ;D

Title: Re: AVAST VPN stops WIFI card
Post by: r@vast on September 02, 2022, 03:13:11 PM

Hi,

Can you provide screenshots of any error messages? https://support.avast.com/en-ww/article/Create-screenshot
Can you also provide a support file ID, please? https://support.avast.com/article/Submit-support-file
You can also reach out to Avast Support via https://support.avast.com/en-ww/contact/

Title: Re: AVAST VPN stops WIFI card
Post by: nihaoluc on September 25, 2022, 09:06:38 AM

Hi!
Thank you for your message.
I reactivate Avast vpn and i'll do according to your suggestion.