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Consumer Products => Avast One => Topic started by: stuartcolebrook on August 31, 2022, 09:17:41 AM

Title: This image/window appears on Startup - can be removed by closing Avast.
Post by: stuartcolebrook on August 31, 2022, 09:17:41 AM
I was using AVG previously but had a similar thing happen so uninstalled and installed AVast One instead. The same thing is happening. It looks like a glitch from a bigger window or something? ANy ideas what it is and how I can prevent it happening every time I boot up?

The second attachment is what pops up if I try and remove Avast from Startup. Again, the same happened with AVG.

Thanks
Title: Re: This image/window appears on Startup - can be removed by closing Avast.
Post by: r@vast on August 31, 2022, 10:54:28 AM
Hi,

For testing purposes, can you delay the start-up of Avast One and see if you still get the same GUI issue (Account> Settings> Troubleshoot> "Delay Avast One Startup"?
Also, try to repair Avast One (Account> Settings> Troubleshoot> "Repair Avast One")
Title: Re: This image/window appears on Startup - can be removed by closing Avast.
Post by: stuartcolebrook on August 31, 2022, 11:49:49 AM
Thanks. Tried both of those. Now the thing appears three times (see attachment).
Title: Re: This image/window appears on Startup - can be removed by closing Avast.
Post by: r@vast on August 31, 2022, 11:57:00 AM
Quote from: stuartcolebrook on August 31, 2022, 11:49:49 AM
Thanks. Tried both of those. Now the thing appears three times (see attachment).

Hi,

Can you provide a support file ID, please? https://support.avast.com/article/Submit-support-file
Title: Re: This image/window appears on Startup - can be removed by closing Avast.
Post by: stuartcolebrook on August 31, 2022, 12:41:17 PM
OK. It's YYBMF
Title: Re: This image/window appears on Startup - can be removed by closing Avast.
Post by: r@vast on September 01, 2022, 12:19:44 PM
Quote from: stuartcolebrook on August 31, 2022, 12:41:17 PM
OK. It's YYBMF

Hi,

Thank you. Our devs are looking into it.