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Consumer Products => Avast One => Avast One for Windows => Topic started by: mbf62966 on September 21, 2022, 10:15:44 PM

Title: Sudden problem with Quicken & rundll32.exe
Post by: mbf62966 on September 21, 2022, 10:15:44 PM
Just a few days ago, Avast One started giving me alerts every single time I would open Quicken from one of my three computers. I've never had an issue with Quicken in the past, and I seriously doubt that the same dll has become corrupted at the same time on three different computers. The alert says:

Threat secured rundll32.exe[10696] because it was infected with Win32:Malware-gen

and it's in reference to C:\Windows\SysWOW64\rundll32.exe

I made certain that the app was updated to the most recent version, as well as the most recent virus/malware definitions, but it didn't seem to help any. I finally created an exception for this file on all three computers, but I hate doing that because it leaves me open if there were to ever be a real issue.

Has anyone else noticed similar problems with this dll in the past week or so?

Thanks.
Title: Re: Sudden problem with Quicken & rundll32.exe
Post by: bob3160 on September 21, 2022, 11:22:28 PM
Report Suspicious File or URL:  https://www.avast.com/false-positive-file-form.php
Title: Re: Sudden problem with Quicken & rundll32.exe
Post by: mbf62966 on September 22, 2022, 12:26:50 AM
Thanks. I'll report it.
Title: Re: Sudden problem with Quicken & rundll32.exe
Post by: DavidR on September 22, 2022, 02:04:29 AM
There is a topic about this as far as I'm aware, as far as I'm aware it has been reported.

I would suggest that you do a manual update of your virus definitions and see if it has been resolved.
Title: Re: Sudden problem with Quicken & rundll32.exe
Post by: mbf62966 on September 22, 2022, 09:54:46 AM
I would suggest that you do a manual update of your virus definitions and see if it has been resolved.

As I'd already mentioned, I already did that. The app and the definitions are both the most recent available versions. Also, setting an exemption didn't make any difference. I still get the error and I to start and restart Quicken 2-3 times to get it to start properly.
Title: Re: Sudden problem with Quicken & rundll32.exe
Post by: r@vast on September 22, 2022, 11:53:30 AM
Hi,

Our virus specialist looked into this issue. It should now be fixed.
Title: Re: Sudden problem with Quicken & rundll32.exe
Post by: mbf62966 on September 22, 2022, 11:43:19 PM
OK, it wasn't as of yesterday, September 21. I'll make certain that I'm current with the app and definitions again and give it a try.

Thank you!