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Consumer Products => Avast Cleanup => Topic started by: gregandfarrell on October 12, 2022, 03:48:08 PM

Title: Trying to install - "Avast cannot get Icarus files" error
Post by: gregandfarrell on October 12, 2022, 03:48:08 PM

I am trying to install Cleanup and in the installation process I am getting a box coming up with the error "Avast cannot get Icarus files."  I'm not finding anything on a search about how to resolve this issue.  Any advice?

Title: Re: Trying to install - "Avast cannot get Icarus files" error
Post by: r@vast on October 13, 2022, 10:36:49 AM

Hi,

Do you have any other application, such as an antivirus, that might interfere with the downloading or installation process?

Title: Re: Trying to install - "Avast cannot get Icarus files" error
Post by: gregandfarrell on October 13, 2022, 02:31:47 PM

Just Avast antivirus... and Windows Firewall  i will try again yrmpotsrily disabling that 

Title: Re: Trying to install - "Avast cannot get Icarus files" error
Post by: gregandfarrell on October 13, 2022, 09:17:19 PM

Tried re-downloading the installation file, and then installing with Firewall turned off, but still getting the same message.  "Cannot get Icarus files.  Error code: 44002"

Quote from: r@vast on October 13, 2022, 10:36:49 AM

Hi,

Do you have any other application, such as an antivirus, that might interfere with the downloading or installation process?

Title: Re: Trying to install - "Avast cannot get Icarus files" error
Post by: r@vast on October 14, 2022, 02:01:19 PM

Quote from: gregandfarrell on October 13, 2022, 09:17:19 PM

Tried re-downloading the installation file, and then installing with Firewall turned off, but still getting the same message.  "Cannot get Icarus files.  Error code: 44002"

Hi,

Can you provide a support file ID, please? https://support.avast.com/en-ww/article/submit-support-file/

Title: Re: Trying to install - "Avast cannot get Icarus files" error
Post by: gregandfarrell on October 14, 2022, 06:29:55 PM

Quote from: r@vast on October 14, 2022, 02:01:19 PM

Quote from: gregandfarrell on October 13, 2022, 09:17:19 PM

Tried re-downloading the installation file, and then installing with Firewall turned off, but still getting the same message.  "Cannot get Icarus files.  Error code: 44002"

Hi,

Can you provide a support file ID, please? https://support.avast.com/en-ww/article/submit-support-file/

Support file ID is XQ96W.

Title: Re: Trying to install - "Avast cannot get Icarus files" error
Post by: Roland9 on October 28, 2022, 02:21:16 PM

I have exactly the same problem!

Title: Re: Trying to install - "Avast cannot get Icarus files" error
Post by: r@vast on November 01, 2022, 11:50:59 AM

Quote from: Roland9 on October 28, 2022, 02:21:16 PM

I have exactly the same problem!

Hi,
Are you installing Avast Cleanup while on VPN? If so, try when the VPN is turned off.
Could you also change your DNS to a Public one, please?  (8.8.8.8  / 8.8.4.4) Please see this guide: https://support.avast.com/en-ww/article/troubleshoot-dns/#pc