Avast WEBforum

Other => Viruses and worms => Topic started by: supportbox on October 27, 2022, 08:21:06 AM

Title: False Positive - URL Phishing
Post by: supportbox on October 27, 2022, 08:21:06 AM

Hello,

customers of our helpdesk SaaS (hxtps://app.supportbox.cz/) are getting false positive Phising info and our app is blocked. I tried to submit false positive form, but had no answer. We got tens of questions from our customers every hour and it is overloading our support.

I have checked all the sites:
- https://sitecheck.sucuri.net/results/app.supportbox.cz
- https://www.urlvoid.com/scan/app.supportbox.cz/
- https://transparencyreport.google.com/safe-browsing/search?url=https:%2F%2Fapp.supportbox.cz%2F
- https://www.virustotal.com/gui/url/a97d4e5a347ef58c25f10ead51d1d3ab337a95564223764faa2a61f78884c9ef

Have not found any problems. Please remove this false positive warning asap.

Thank you for your help.

Title: Re: False Positive - URL Phishing
Post by: Milos on October 27, 2022, 12:08:20 PM

Hello,
the URL was unblocked.

Milos

Title: Re: False Positive - URL Phishing
Post by: supportbox on October 27, 2022, 12:13:49 PM

Thank you very much!

Title: Re: False Positive - URL Phishing
Post by: polonus on October 27, 2022, 01:59:44 PM

Hi supportbox,

Just for the record,

In this respect your website is found not to be malicious, not to be suspicious, but less secure:
100% of the trackers on this site could be protecting you from NSA snooping. Tell app.supportbox.cz to fix it.

 All trackers
At least 3 third parties know you are on this webpage.

 -app.supportbox.cz
 -partneri.supportbox.cz
-fonts.gstatic.com Google

security headers were not set for x-xss-protection and  content-security-policy

On inline click script to podpora SupportBox I get this error

Quote

File not found: hxtps://d2wy8f7a9ursnm.cloudfront.net/v6/bugsnag.min.js

ReferenceError: bugsnag is not defined
 /help:35

polonus (volunteer 3rd party cold recon website security analyst and website error-hunter)