Avast WEBforum

Consumer Products => Avast Secure Browser => Topic started by: multu40200 on November 14, 2022, 05:29:51 PM

Title: How long does it take to respond to a false positive?
Post by: multu40200 on November 14, 2022, 05:29:51 PM

Hello,

I recently reported a site that was wrongly considered as a virus by Avast via the https://www.avast.com/fr-fr/false-positive-file-form.php#pc form but I still haven't had any answer yet.

Do you know how long it takes for this type of request?

Thank you

Title: Re: How long does it take to respond to a false positive?
Post by: DavidR on November 14, 2022, 06:54:20 PM

Ordinarily we users on the forum suggest using this link:
Reporting a Possible False Positive File or Website - https://www.avast.com/false-positive-file-form.php (https://www.avast.com/false-positive-file-form.php).
You should get a response in a day or two.

However it should be the same  for the French language link you posted.

You don't say exactly when you reported this, if over the weekend it may be a little over that.

You could also post the domain name of the link involved (without the http/s elements so it isn't active), that way there are some on the forums that can investigate the site using different means.