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Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: scstechnolabs on December 01, 2022, 05:57:58 PM

Title: Our app in playstore Whats Bulk Sender is getting false reported
Post by: scstechnolabs on December 01, 2022, 05:57:58 PM

Our app has more than 500K installs is getting false reported as infected with trojan.
May be its because of the use of accessibility service, we are following the guidelines by google and user consent is asked for enabling the accessibility service for our app.
app link  https://play.google.com/store/apps/details?id=com.scs.whatsbulk
please inspect the app and do the needful.   We have already submitted  the form for false positive reporting, but didn't get any acknowledgment.

Title: Re: Our app in playstore Whats Bulk Sender is getting false reported
Post by: suhasrekhu on December 02, 2022, 02:09:23 AM

How a play protected app, installed from playstore shows malware infected ?

Title: Re: Our app in playstore Whats Bulk Sender is getting false reported
Post by: DavidR on December 02, 2022, 02:39:28 AM

Please break the active link to avoid accidental exposure for obvious reasons, e.g. lose the https element e.g. play.google.com/store/apps/details?id=com.scs.whatsbulk

500k installs isn't actually that many on the play store and I don't know what the security levels are, it wouldn't be the first to have been found/detected.

Attaching a screenshot of the Avast alert screen might help.

I don't know where you reported it, ordinarily most would use the.
Reporting a Possible False Positive File or Website - https://www.avast.com/false-positive-file-form.php (https://www.avast.com/false-positive-file-form.php).
You should get a response in a day or two.
I don't know if this is applicable for the app on the play store or not.