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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Luis60 on December 19, 2022, 07:13:15 AM

Title: DRI*Avast Software suspicious charge
Post by: Luis60 on December 19, 2022, 07:13:15 AM

Hello,
Recently I've taken a look at my credit card transactions and I saw a transaction of $99.99 dollars from a transaction named "DRI.AVAST Software". But I've never used their services before. I do not even own any of their subscriptions/apps. How can I get a refund and why was I charged this?

Title: Re: DRI*Avast Software suspicious charge
Post by: chris.. on December 19, 2022, 09:46:59 AM

hi,
DRI.AVAST (Digital River) is an official eCommerce providers
https://support.avast.com/en-en/article/sale-billing-faq/#pc

Quote

How can I identify a charge from Avast on my billing statement?

Avast has partnered with established eCommerce providers that manage the online sales and distribution of our products and services.

The list below includes the different descriptors used by each of our authorized partners:

    Digital River:
        Digital River, Digital River Company, DigRiv Ireland Ltd, DRI, DRIAvast, DR*Avast

You must have (in the past) accepted a trial for an avast product with your bank details and forgotten to remove the Auto Renewal (it's checked by default and needs to be unchecked or cancelled.)

I refer you to a similar topic here (https://forum.avast.com/index.php?topic=220340.0), with more information (remove Auto Renewal, refund request)

some useful links:
https://support.avast.com/en-ww/article/52/#pc
https://support.avast.com/en-ww/article/126/#artTitle
https://support.avast.com/en-ww/article/refund-request/#pc

edit:also see here
https://support.avast.com/en-ww/article/263/#pc

Title: Re: DRI*Avast Software suspicious charge
Post by: sue39 on November 05, 2023, 11:04:44 PM

I have tried to cancel  this and you are taking money out my bank

Title: Re: DRI*Avast Software suspicious charge
Post by: Christer11 on December 08, 2023, 12:59:46 PM

Yeah. I just got billed for something I don´t have! I have checked and I don´t have any accounts or anything. This is alot of money, which I don´t really have.  >:(

Title: Re: DRI*Avast Software suspicious charge
Post by: rocksteady on December 08, 2023, 05:53:25 PM

This post may be helpful resource for seeking unexpected payment refunds:
https://forum.avast.com/index.php?topic=220340.msg1700911#msg1700911

Title: Re: DRI*Avast Software suspicious charge
Post by: afbmx14 on December 22, 2023, 05:10:34 PM

Twice they have taken money from my bank, without me having an account or having made a purchase from Avast, they are real rats,scammers

Title: Re: DRI*Avast Software suspicious charge
Post by: DavidR on December 22, 2023, 05:22:49 PM

Quote from: afbmx14 on December 22, 2023, 05:10:34 PM

Twice they have taken money from my bank, without me having an account or having made a purchase from Avast, they are real rats,scammers

How would they get you bank details in order to achieve this ?