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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: C12 on December 22, 2022, 08:58:15 AM

Title: Avast One Free Antivirus is not allowing a website
Post by: C12 on December 22, 2022, 08:58:15 AM

Hi everyone

I have provided the website name as an exception to Avast One but it's still not allowing it though.  The problem happened on both my smart phone (as I have Avast mobile security too) and my desktop computer but it appears to be only happening on my desktop now.

The issue began yesterday afternoon and the problem is that the website is the source of some of my paid work so it's a bit worrying.  I have cleared my cache, attempted to view the website on either Chrome, Edge or Firefox but it appears that the issue is with Avast One.

Thanks everyone for anything you can suggest to fix this problem.

Title: Re: Avast One Free Antivirus is not allowing a website
Post by: C12 on December 22, 2022, 09:14:04 AM

I noticed the following when attempting to fix the problem.

If you know the exact url that is triggering this you could report it:
Reporting a Possible False Positive File or Website - https://www.avast.com/false-positive-file-form.php.

Support have got back to me and it should be fixed after 24 hours - if not, I have to email them with screenshots.  I received the email just then at 8.18pm on Thursday.