Avast WEBforum

Consumer Products => Avast SecureLine VPN => Topic started by: johnkyleni on January 13, 2023, 08:58:55 PM

Title: Cannot connect a Canon Mx532 printer to my network.
Post by: johnkyleni on January 13, 2023, 08:58:55 PM

Cannot connect a Canon Mx532 printer to my network either wirelessly or wired directly from printer to Lenovo laptop.
How can I ensure Avast is not blocking the device?

Title: Re: Cannot connect a Canon Mx532 printer to my network.
Post by: zoom3888 on January 27, 2023, 03:47:43 PM

Most likely it is.  I have the same issue with my Cannon TR8620.  Temporarily turn off the VPN and you should be able to connect.  I've been in touch with tech support but they have no solutions.  Unfortunately everytime you have to print, you will have to temporarily turn off the VPN.

Jack

Title: Re: Cannot connect a Canon Mx532 printer to my network.
Post by: DavidR on February 01, 2023, 04:10:43 PM

@    johnkyleni
check out this follow up post by zoom3888, quote from his other topic.

Quote from: zoom3888 on February 01, 2023, 04:00:46 PM

So after 4 weeks "Avast’s senior support team" finally contacted me by email with a solution.  The solution actually did work so if anyone has a similar issue, go to the article at the following link:

https://support.avast.com/en-eu/article/SecureLine-VPN-exclude-server#pc