Avast WEBforum
Consumer Products => Avast Account (my.avast.com) => Topic started by: george.harlem on January 13, 2023, 09:40:08 PM
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I want to download and open a new program. The exe file keeps getting trapped in the quarantine folder. The program maker says to turn off virus protection. What is the method of turning off protection? I am longtime Avast user, Premium Internet Security and several other Avast products.
GH
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There is absolutely no way I would disable protection in order to install a program, certainly not on the say so of the program maker.
I would have to ask, is the program executable digitally signed as that goes a long way towards trusting a program.
Can you attach a screenshot of the Avast Alert window with the details option selected (see attached screenshot on how).
If it is in the Quarantine, you can submit it to Avast for analysis.
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I want to download and open a new program. The exe file keeps getting trapped in the quarantine folder. The program maker says to turn off virus protection. What is the method of turning off protection? I am longtime Avast user, Premium Internet Security and several other Avast products.
GH
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https://forum.avast.com/index.php?topic=52252.msg1698623#msg1698623