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Consumer Products => Avast Driver Updater => Topic started by: nattapol_opal on January 16, 2023, 02:55:33 PM

Title: Avast Driver Updater cannot update my PCI Express Root Complex
Post by: nattapol_opal on January 16, 2023, 02:55:33 PM

Avast Driver Updater cannot update my PCI Express Root Complex 
(Original version 10.0.19041.1949 by Microsoft, Driver Updater detected Version 2.0.0.100 by Intel)

When I try to update it, the Updater skip that particular driver. Even after I click "Do not skip" it would just skip it and act as if the driver is not updated.

(https://i.ibb.co/RhpxJp5/Avast-help.jpg)

(https://i.ibb.co/4gmDvbG/Avast-help-2.jpg)

(https://i.ibb.co/WxQrM64/Avast-help-3.jpg)

Title: Re: Avast Driver Updater cannot update my PCI Express Root Complex
Post by: _Uli_ on January 17, 2023, 05:03:01 PM

Hi, I am sorry that you have problems with our Driver Updater.
In order to help you, please send us the log files - so we can investigate into your problem.
Please submit these files using our support tool. To download and further instructions, please visit this page:

https://support.avast.com/en-ww/article/submit-support-file/#pc

Once you have done this, please send me the "ticket number" in a PM. Thank you!

Title: Re: Avast Driver Updater cannot update my PCI Express Root Complex
Post by: _Uli_ on January 19, 2023, 02:52:04 PM

Thank you, we got all files. We try to answer beginning of next week.

Title: Re: Avast Driver Updater cannot update my PCI Express Root Complex
Post by: _Uli_ on January 30, 2023, 11:04:28 AM

Hi, the problem is a Windows internal "ranking error". Please skip this driver. Thank you!

Title: Re: Avast Driver Updater cannot update my PCI Express Root Complex
Post by: nattapol_opal on January 30, 2023, 06:09:52 PM

Not sure what that means but Driver Updater doesn't show PCI Express Root Complex notification anymore, so thank you I guess.