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Consumer Products => Avast Mac Security => Topic started by: carl7053 on January 30, 2023, 12:53:34 PM

Title: Mac keep calling to shepherd.ff.avast.com, not sure how to remove
Post by: carl7053 on January 30, 2023, 12:53:34 PM

I have not installed Avast, I do not see an Avast process running yet my Mac calls to shepherd.ff.avast.com every minute.

I have no firewall installed. I did have CCleaner installed but opted out of installing Avast. I uninstalled CCleaner using CCleaner Uninstall.

Please note, I never had Avast installed so uninstalling it via the interface at the Menu Bar does not seem possible. Am I missing something?

Title: Re: Mac keep calling to shepherd.ff.avast.com, not sure how to remove
Post by: ondrej.kolacek on February 07, 2023, 08:59:21 AM

Hello,
this is one of our configuration backgrounds that many of our apps contact, however the frequency seems excessive. I would guess that there could be some Avast app present in some weird, possibly partially removed state. Have you tried to reboot the machine? Other than that, I would have to know which process the connect attempts originate from.
Kind regards,
Ondrej Kolacek