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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: Kirilo Oleksandrovich on March 15, 2023, 10:00:32 PM

Title: You're offline.
Post by: Kirilo Oleksandrovich on March 15, 2023, 10:00:32 PM
Hello. Since yesterday, 03/14/2023, the main window of the program began to show me the message "You are offline" To use the VPN, connect to the Internet! The Internet is, in what a problem I do not understand. Tried uninstalling and reinstalling the program, tried disabling windows defender. I am in Ukraine, until yesterday I used this program for about 5 years without problems.
Title: Re: You're offline.
Post by: anhe1 on March 16, 2023, 01:12:21 PM
I have the same issue.
Ukraine, Occupied territory, Berdyansk O-net provider
Title: Re: You're offline.
Post by: Kirilo Oleksandrovich on March 16, 2023, 01:38:50 PM
I have the same issue.
Ukraine, Occupied territory, Berdyansk O-net provider
Considering that I am in the territory controlled by Ukraine (in Zaporozhye). Personally, I have only one conclusion... I won’t say anything yet, it’s interesting to hear people from other cities controlled by Ukraine, how it works or not. By the way, when did you have this problem?
Title: Re: You're offline.
Post by: anhe1 on March 16, 2023, 01:58:10 PM
It happened 14.03.23.
My friend in Kiyv dont have any issues, no issues in Dnipro as well.
Title: Re: You're offline.
Post by: Kirilo Oleksandrovich on March 16, 2023, 02:47:32 PM
It happened 14.03.23.
My friend in Kiyv dont have any issues, no issues in Dnipro as well.
This is interesting, thanks for the info. I would understand if only you had it, because you are under occupation, but in the entire region, including in Zaporozhye, this cannot be, obviously not by chance, apparently Kurtiev and his administration contribute to this. We have been shouting for a long time that we need to drive this criminal group with pissing rags. But for some reason, the president's office is silent, and the world community too, despite the summer scandal with the humanitarian aid, which the whole world learned about, and everyone who reads this should know! The Deputy Mayor of Zaporozhye is a criminal like his entire administration!
Title: Re: You're offline.
Post by: DavidR on March 16, 2023, 04:24:49 PM
See this related topic in the Russian language sub-forum and my posted reply - https://forum.avast.com/index.php?topic=323022.msg1701991#msg1701991

It has been reported to Avast.
Title: Re: You're offline.
Post by: Kirilo Oleksandrovich on March 16, 2023, 04:39:10 PM
See this related topic in the Russian language sub-forum and my posted reply - https://forum.avast.com/index.php?topic=323022.msg1701991#msg1701991

It has been reported to Avast.
Thanks for the answer
Title: Re: You're offline.
Post by: DavidR on March 16, 2023, 04:50:01 PM
You're welcome, hopefully we will get a response from Avast soon.
Title: Re: You're offline.
Post by: Kirilo Oleksandrovich on March 23, 2023, 04:35:54 PM
You're welcome, hopefully we will get a response from Avast soon.
Tell me from Avast there was some kind of answer? I noticed on the Russian-language forum an identical news was covered up or deleted? Was the problem somehow solved or just hushed up the issue? And what do you advise me to do, I have a subscription for another +270 days. Thanks.
Title: Re: You're offline.
Post by: DavidR on March 23, 2023, 05:16:22 PM
You're welcome, hopefully we will get a response from Avast soon.
Tell me from Avast there was some kind of answer? I noticed on the Russian-language forum an identical news was covered up or deleted? Was the problem somehow solved or just hushed up the issue? And what do you advise me to do, I have a subscription for another +270 days. Thanks.

I haven't seen a direct response from Avast, only that some of us Avast Users in the forums have reported it to them.

Outside of that I have done as much as an Avast user can and report it.

I have no idea what you mean by "I noticed on the Russian-language forum an identical news was covered up or deleted?"
I have participated in one such topic any post that would have been deleted would only have been because of user behaviour in regard to other forum users.
Title: Re: You're offline.
Post by: Kirilo Oleksandrovich on March 23, 2023, 06:39:13 PM
See this related topic in the Russian language sub-forum and my posted reply - https://forum.avast.com/index.php?topic=323022.msg1701991#msg1701991

It has been reported to Avast.
I'm talking about this link to the post. When i click on it, it says: "The topic or section you are looking for is missing or unavailable for entry." Thanks for the answer.
Title: Re: You're offline.
Post by: DavidR on March 23, 2023, 07:52:33 PM
See this related topic in the Russian language sub-forum and my posted reply - https://forum.avast.com/index.php?topic=323022.msg1701991#msg1701991

It has been reported to Avast.
I'm talking about this link to the post. When i click on it, it says: "The topic or section you are looking for is missing or unavailable for entry." Thanks for the answer.


It is also unavailable to me also and I don't know why that is/was.