Avast WEBforum

Consumer Products => Avast Secure Browser => Avast Secure Browser for Windows => Topic started by: Glenn20 on March 16, 2023, 02:14:35 AM

Title: Bank Mode gives me a blank screen
Post by: Glenn20 on March 16, 2023, 02:14:35 AM

Hi all,

After the last update I try going into bank mode and all I get is a blank screen, whereas previously I always got the correct bank screen.

Can anyone help with this please?

Glenn

Title: Re: Bank Mode gives me a blank screen
Post by: DavidR on March 16, 2023, 02:39:51 AM

I don't use the Avast Secure Browser so I can't speak from personal experience.

Some people have spoken of issues in the forums (after ASB update) though this tended to be with other browsers, having to install the ASB browser add-on again, so the linked browser appears in the Windows Taskbar.  I don't know if this true for the Chromium based Avast Secure Browser.

See this topic - https://forum.avast.com/index.php?topic=322987.0 - don't know if it helps you or not.

Title: Re: Bank Mode gives me a blank screen
Post by: Nancy139 on March 16, 2023, 07:04:12 PM

I am having the same problem. Blank, dark screen in bank mode. Can't do my banking!

Title: Re: Bank Mode gives me a blank screen
Post by: DavidR on March 16, 2023, 09:09:55 PM

Quote from: Nancy139 on March 16, 2023, 07:04:12 PM

I am having the same problem. Blank, dark screen in bank mode. Can't do my banking!

Have you visited the link directly above your post ?

If not do so and better still follow the request by Misha Zekovova:

Quote from: Misha Zekovova

can you please share your diagnostic information from secure://settings/help and paste it here? Thank you.

Title: Re: Bank Mode gives me a blank screen
Post by: Christian149 on March 17, 2023, 10:15:35 AM

Quote from: Glenn20 on March 16, 2023, 02:14:35 AM

Hi all,

After the last update I try going into bank mode and all I get is a blank screen, whereas previously I always got the correct bank screen.

Can anyone help with this please?

Glenn

Hello, i am struggling with the same problem on my pc since a week. Avast service tells me, they are working to fix it. Hope they will give proirity one to tis bug, otherwise i will quit avast.

Title: Re: Bank Mode gives me a blank screen
Post by: Luukjr on March 17, 2023, 10:53:30 AM

I also get a gray screen, but then when I click on the Secure browser icon in the taskbar of the bank browser it does open.

Title: Re: Bank Mode gives me a blank screen
Post by: bob3160 on March 22, 2023, 09:09:56 PM

Here's the latest update that I passed along to Avast:
"I did a new install of the Secure Browser, updated it to the latest version, rebooted the system. Bank Mode if opened from the Avast tray icon opens properly but I still can't select the notepad.exe that I added to the Bank Mode. However, opening Bank Mode from the three dot menu in the Secure Browser still gives me the blank screen as shown in the photo I posted in my last reply."
When I get a reply from Avast, I'll pass along the information.

Title: Re: Bank Mode gives me a blank screen
Post by: bob3160 on March 23, 2023, 11:26:11 AM

Here's the information I've received:
If you open to Avast User Interface - Menu - About - you should see the program version ending with "779"? And if so, could you please try one more reboot?
That should fix the problem if you're using browser version 111.0
If you're on the beta version this fix will happen in the next release, hopefully today.

Title: Re: Bank Mode gives me a blank screen
Post by: bob3160 on March 23, 2023, 09:26:46 PM

Earlier today I was notified of an update ready for the Beta version of Avast.
This also updated the SecureBrowser.

After the update and a system restart, Bank Mode is not working as expected.
Even notepad. exe residing in the tray of the Browser in Banking Mode is opening as expected.
Thanks for the fix Avast. :)