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Consumer Products => Avast Account (my.avast.com) => Topic started by: floalen on March 26, 2023, 04:05:20 AM

Title: I can't confirm my account because I have no access to the paypal email address
Post by: floalen on March 26, 2023, 04:05:20 AM

Hi there,

I've just paid for a year Membership, and Avast decided to use my PayPal email as my account email, and I can't verify it because my PayPal is associated to my university email address which no longer exists. How can I solve this, please?

Best
F

Title: Re: I can't confirm my account because I have no access to the paypal email address
Post by: bob3160 on March 26, 2023, 06:54:54 PM

Can you reach https://account.avast.com/ ?
If you can, under Account settings go to email management,
Add the correct email address. once added and verified you can make that your default email and
delete the incorrect one.

Title: Re: I can't confirm my account because I have no access to the paypal email address
Post by: floalen on March 29, 2023, 05:41:51 AM

Thank you for replying! I've tried but I'm unable to sign in. It doesn't recognise the password. What should I do please?

Title: Re: I can't confirm my account because I have no access to the paypal email address
Post by: bob3160 on March 29, 2023, 07:12:17 PM

Quote from: floalen on March 29, 2023, 05:41:51 AM

Thank you for replying! I've tried but I'm unable to sign in. It doesn't recognise the password. What should I do please?

Request help from Avast. https://support.avast.com/en-us/contact
If you don't have an order # use 00000000 then explain your problem.