Avast WEBforum

Other => General Topics => Topic started by: Andy22 on June 22, 2023, 03:27:21 AM

Title: Avast is blocking my small business website which is a real worry.
Post by: Andy22 on June 22, 2023, 03:27:21 AM

Avast has started blocking my website. I'm a small photography business and it is falsely labelling my website, where all my business comes from, and my client portal as a phishing website. My website is https://www.andybyars.com/ it is also blocking https://clients.andybyars.com/ which is  my client portal through shootproof.com

This could be devastating to my small business that was only just getting going. I am really concerned that other virus checkers may follow suit if avast is blocking my site. Do you know how to check without trying all the other virus checkers?

I really hope someone an help. Do i need to spend a day contacting all the antivirus providers once avast sorts it? This is causing huge anxiety.

Thanks in advance for any help you can provide.

Title: Re: Avast is blocking my small business website which is a real worry.
Post by: polonus on June 22, 2023, 06:15:11 AM

It is because of abuse on that IP your website is on:

https://www.abuseipdb.com/check/198.185.159.145

polonus

Title: Re: Avast is blocking my small business website which is a real worry.
Post by: Andy22 on June 22, 2023, 06:52:31 AM

Thanks for your reply so how to I sort it there's no abuse on my website, it's a square space site. Do I need to change IP? I'm not a developer or anything hence using a square space site. Can you advise?

Title: Re: Avast is blocking my small business website which is a real worry.
Post by: polonus on June 22, 2023, 12:42:12 PM

Not all sites on that IP abuse. Best to submit as a false positive to Avast and Let Avast team sort it out. Via
https://www.avast.com/false-positive-file-form.php#pc

polonus

Title: Re: Avast is blocking my small business website which is a real worry.
Post by: polonus on June 28, 2023, 10:14:26 PM

No longer being blocked by avast's.

polonus