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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: DJPRMF on August 02, 2023, 02:29:45 PM

Title: Lost internet connection randomly
Post by: DJPRMF on August 02, 2023, 02:29:45 PM

Hi,

Since the most recent update from Avast Premium 23.7.6074 (23.7.8348.762), the internet connection gets randomly blocked.
When this happens, the main interface of Avast also doesn't open - stays in a loading circle permanently.

If i disable and re-enable the shields using the taskbar icon menu, everything starts to work again.
Tried to reinstall, restore default settings, etc. Nothing works.
Using Windows 11 updated to the last version available.
No other security program or firewall installed.
This just started to happen since the last program update (23.7).

Is there any issue reported about this?

Thanks

Title: Re: Lost internet connection randomly
Post by: bob3160 on August 06, 2023, 10:41:21 PM

Quote from: DJPRMF on August 02, 2023, 02:29:45 PM

Hi,

Since the most recent update from Avast Premium 23.7.6074 (23.7.8348.762), the internet connection gets randomly blocked.
When this happens, the main interface of Avast also doesn't open - stays in a loading circle permanently.

If i disable and re-enable the shields using the taskbar icon menu, everything starts to work again.
Tried to reinstall, restore default settings, etc. Nothing works.
Using Windows 11 updated to the last version available.
No other security program or firewall installed.
This just started to happen since the last program update (23.7).

Is there any issue reported about this?

Thanks

See if this helps,
Repair & Clean Install https://goo.gl/t7aJGq (https://goo.gl/t7aJGq)

Title: Re: Lost internet connection randomly
Post by: DJPRMF on August 07, 2023, 09:13:51 AM

Hello,

Nope, clean reinstall and repair doesn't solve the issue.

Thanks!

Title: Re: Lost internet connection randomly
Post by: bob3160 on August 07, 2023, 04:00:25 PM

Quote from: DJPRMF on August 07, 2023, 09:13:51 AM

Hello,

Nope, clean reinstall and repair doesn't solve the issue.

Thanks!

I've reported it to Avast. Let's see if that helps.

Title: Re: Lost internet connection randomly
Post by: JovanaP on August 22, 2023, 04:31:31 PM

Hello there,

I'm Jovana from Avast Customer Care. Please accept my apologies for the delay. I'm very sorry to hear about this internet connection issue.

Please contact our support directly at https://support.avast.com/en-ww/contact/paid_pc_avast-premium-security#pc, so our specialists can examine the issue in more detail, and provide further assistance.

Thank you!