Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Vortical on August 17, 2023, 08:24:44 PM

Title: Breached? Avast Premium Security repeatedly reverts to Avast Free
Post by: Vortical on August 17, 2023, 08:24:44 PM

My Avast Premium Security installation reverted to Avast Free Antiivirus quite on its own twice yesterday and today.  I "switched subscriptions" from the Avast Free GUI and (apparently) restored Avast Premium yesterday, only to find it reverted to Free again today.  The Premium subscriptions shows something like 194 days remaining on my subscription.  I've had no emails from Avast at all recently, as I would expect were my subscription to expire or be changed by Avast.
Has my installation been breached?
What should I do?

Title: Re: Breached? Avast Premium Security repeatedly reverts to Avast Free
Post by: bob3160 on August 19, 2023, 06:36:49 PM

I've alerted Avast.

Title: Re: Breached? Avast Premium Security repeatedly reverts to Avast Free
Post by: JovanaP on August 22, 2023, 04:29:10 PM

Hello Vortical,

I'm Jovana from Avast Customer Care, and I'm very sorry to hear about this deactivation issue.

Please contact our support directly at https://support.avast.com/en-ww/contact/paid_pc_avast-premium-security#pc, so our specialists can examine the issue in more detail, and provide further assistance.

Thank you!