Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Rescue Disc => Topic started by: Carl31 on August 31, 2023, 12:13:32 AM
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The avast rescue iso and usb recovery drive is not bootable it failed to create a bootable usb and using the iso with rufus doesn't work as well. This feature is the main reson why I pick avast over other antivirus companies and now this doesn't work, how lame.
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Reported to Avast. Let's see if that helps.
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Thanks for your reply. You have the dubious task of taking up for avast intentional destruction of their rescue iso and usb creation. There is no way that they are not aware of the status of their tools. I've tested the iso and usb with many other software tools to see if the iso is any good and usb and they failed every test. unebootin,balena etcher, rufus, mobalive cd, qemu simple boot, and image usb , imgburn says iso is bootable but the other software says it's not .Avast needs to totally remove the current rescue iso and usb creation and replace it with a functional one, and apologize to their customers . This is crap
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Thanks for your reply. You have the dubious task of taking up for avast intentional destruction of their rescue iso and usb creation. There is no way that they are not aware of the status of their tools. I've tested the iso and usb with many other software tools to see if the iso is any good and usb and they failed every test. unebootin,balena etcher, rufus, mobalive cd, qemu simple boot, and image usb , imgburn says iso is bootable but the other software says it's not .Avast needs to totally remove the current rescue iso and usb creation and replace it with a functional one, and apologize to their customers . This is crap
My task is to try to get you help.
Like you, I'm an Avast user. I don't work for Avast.
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I appreciate your sincere effort to help. Avast should pay you anyway for responding to the publics out cry of their dyfunctional rescuedisk . Imgburn and magiciso maker reports the iso is bootable the usb tests all failed whether I use rufus , balena etcher, ventyoy and etc... to make the usb bootable. Their own usb creation tool failed to make usb boobtable. Avast can and should fix this speedily they would only profit more by doing so.
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Hello Carl31,
I'm sorry that the ISO / USB Drive created by Avast Rescue Disk is unbootable.
I appreciate how inconvenient this is, especially since this is the main reason you choose to use our product. We'd like to take a closer look at your issue, so could you please get in touch with our support team by writing to: https://support.avast.com/en-us/contact/paid_pc_avast-premium-security#pc
Please include the information you mentioned in this forum thread, and our support team will get back to you as soon as possible.
Thank you for taking the time to let us know about this issue.
Best regards,
Ognjen
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Thanks for your reply Ognjen3 Iwill explain my finding regarding the glitch that's keeping the rescue disk from performing properly it's all about the iso is flawed according to the many tests I TRIED while investigating and analyzing the problem. If team support respond back to me I believe we will fix this situation because I don't quit until we have success.
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Thanks for your reply Ognjen3 Iwill explain my finding regarding the glitch that's keeping the rescue disk from performing properly it's all about the iso is flawed according to the many tests I TRIED while investigating and analyzing the problem. If team support respond back to me I believe we will fix this situation because I don't quit until we have success.
Did you send the support file requested?
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Good morning Bob3160 the answer to your question is yes. I called and talked to the support team member and we went over many things and told she me that a specialist in that field will contact me via by phone or email. She give me an reference number also so that we can get together to resolve this issue. Thank you Bob3160 for your concern.
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I can't believe what I've just done . Give God the glory through daily persistence I stumble acrossed a way to run the rescue usb without the help from avast techs. Go into windows recovery mode and select change startup mode and select safe mode with networking put, the rescue usb into the computer and left click on the drive, when the drive open up click on rescue and you will then select aswpeshell.exe. Click on that and the rescue interface opens up and it shows that you can run the scan , I ran the scan twice, amazing. I will find the way how to take screen shots in safe mode so you can see more clearly what I am trying to explain. I will be 70 years old in two months and through hard work and persistence I stumble across this temporary fix and I am not a computer tech. Give God the glory .Amen
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Your camera works even in safe mode. :)
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Hello Bob this is a desktop no camera and in safe mode no screen shots are available. I took some screen shots in normal mode but do not know how to up load them on this forum, no not yet. Here is so more clearer steps to how to get the rescue usb to run in recovery safe mode.Windows 10 go to settings ,update & security,recovery, trouble shoot, advance options,startup settings, safemode with networking, log back in, once safe mode opens up then put the usb rescue in the usb port. Double left click the rescue disk scroll down until youu see rescue. click on that then click on the ASWPESHELL.EXE and the avast recovery interface opens up giving you the optons to run the drive. Click on the left logo to run the commands. This is working for me because I was getting ntoskrnl.exe failure error 0xc000a004. I hope this helps others until the avast techs makes the proper adjustments.BTW please feel free to send me info on how to upload screen shot pictures on this forums . THANKS FORUM.
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CORRECTION on fourth step after recovery hit advance startup then trouble shoot , advance options , startup settings etc...
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Hello Bob this is a desktop no camera and in safe mode no screen shots are available.
I also have a desktop but, I also have a phone that has a camera and I also have several
digital cameras all of these are capable of taking a photo of the screen when it's in Safe Mode or,
any other mode.
It's the old way of taking a "screen shot". Have a nice day. :)
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Thanks for the info I will most definitely take that knowledge and put it into practice. One more request is if you or anyone else will help assist me in uploading these files to this forum. I don't see how to upload files on this forum, but is willing to learn. Thanks forum.
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Only images and test or log files.
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Thanks for the info I will most definitely take that knowledge and put it into practice. One more request is if you or anyone else will help assist me in uploading these files to this forum. I don't see how to upload files on this forum, but is willing to learn. Thanks forum.
See the 'Attached image' :) click to expand.
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Hello DavidR I see the picture file but, I don't see the link where I can upload the file, it's probably right in front of my face . I have uploaded files on different forums before so uploading them is not a problem just learning how to navigate on this forum is the issue at this time. Show me how and I willl learn. Thank you for your time.
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Hello again forum I just figured out how to get to the posting flies. Hitting the reply option opened up the option to send attachments, simple but effective . Learning how to navigate this forum better will come in time and practice.
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Hello again forum I just figured out how to get to the posting flies. Hitting the reply option opened up the option to send attachments, simple but effective . Learning how to navigate this forum better will come in time and practice.
Good, simple when you know how :)
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Hello forum these picture will better show the steps to getting this rescue iso to perform, if you're having the same issues that I was having getting the usb rescue to boot. First go to your downloaded iso and left click to open the iso up then scroll down to rescue left click and scroll down to ASWPESHELL.EXE click on this and the rescuedisk opens up., now do this in safe mode and recovery mode in safe mode and networking and perform your scans. You don't really need your usb creation for this will work with your iso by it's self, only go into safemode or recovery mode (shift+restart) then startup setting will get you into safe mode option after you hit restart and pick your safe mode options only then go to your iso and start going through the steps . You can scan your pc in this mode. I hope this helped until avast fix this issue. Feel free to response any time .
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Having trouble on uploading these screen shots.
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one at a time picture
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last screen shot
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If you cropped the screenshot to the relevant part not full screen, you should be able to post 4 provided the total isn't greater than 1024MB, where some of your screenshots are close to that, hence 4 posts.
I generally use the .png format and normally drop the True Colour to 24bit which reduces the size, without losing any clarity. The attached screenshot is under 35KB, you could also use the .jpg format which is usually a smaller file size.
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Hey DavidR as you can see I was struggling trying to send this info to the forum, a couple of posts couldn't be sent because of lack of knowledge on how to execute the task, at this moment I must study on how to open png files because I can't even open your png files. I have learned how to resize the photos for each one can be less than 1024 kb. I will try that this time hopefully it will work because I beleive once understood this work around will work for the forum members until the avast tech fix this iso glitch .
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Hey DavidR as you can see I was struggling trying to send this info to the forum, a couple of posts couldn't be sent because of lack of knowledge on how to execute the task, at this moment I must study on how to open png files because I can't even open your png files. I have learned how to resize the photos for each one can be less than 1024 kb. I will try that this time hopefully it will work because I beleive once understood this work around will work for the forum members until the avast tech fix this iso glitch .
PNG files may not open in Windows for a number of reasons, including:
Your Windows Photo Viewer is out of date
Your PNG file is corrupted
Your PNG file is encrypted
Your default photo viewer needs to be replaced
You are using an outdated version of Windows
The default program might not support the file format
The latest versions of programs cannot open relatively old file formats
To fix the issue, you can try:
Updating the app
Repairing the app
Resetting the app
Converting the photo to another format
You can open a PNG file by double-clicking it or dragging it into a web browser.
You can also use CTRL + O to browse for the file and then open it in a browser.
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Thanks BOB3160 I am most definitely searching out the matter . I appreciate your input keep up the good work.
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Hey DavidR as you can see I was struggling trying to send this info to the forum, a couple of posts couldn't be sent because of lack of knowledge on how to execute the task, at this moment I must study on how to open png files because I can't even open your png files. I have learned how to resize the photos for each one can be less than 1024 kb. I will try that this time hopefully it will work because I beleive once understood this work a.round will work for the forum members until the avast tech fix this iso glitch .
Yes I saw that and why I stepped in.
You have to change settings at the time of screen capture. By selectively only capturing what is needed and what file format to use to save it.
I don't use the Windows screen capture function as I feel it is too basic (in Windows 10), so I have for many years been using a separate screen capture tool. I use a paid for program as I obviously use it a lot, but there are free versions of image capture tools that give greater control.
There are Free image capture tools for windows - Greenshot was one I (and I think bob3160) in the past.
https://www.google.co.uk/search?q=Free+image+capture+tools+for+windows
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All my screen captures are done with ScreenPal.
I use their paid product but, they offer a totally free product
for both screenshots and video production.
https://screenpal.com/home
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check these steps out
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I missed the second screen shot .Here's the order even without the usb. rescuedisk.iso , open the iso then rescue, then aswpeshell.exe click on it and the iso opens open to scan your computer . again do this in safe mode or go to recovery then startup settings and start the booting sequence. If you created the usb bootable than do the same thing with the usb once you get into safe mode or recovery going into safe mode THEN put the usb in when you're in the right environment. I hope this helped someone. Thanks for the help and input I received from the forum members stepping in when they see me struggling to learn.
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You're welcome.
If you wanted to tidy that up - You can go back to your Reply #30 and click the Modify button top right of the post.
You will see your post and below that the Attachments and Other options, clicking that will show the Attached images in that post.
They will all have a check box to the left, unchecking an image it will remove the image.
If you removed the Capture.png3.png and save the changes.
Now go back to your Reply #30 and click the Modify top right of the post.
You will see your post and below that the Attachments, now attach (adding) Capture.png2.png and Capture.png3.png. Now save the changes and all should be in order and in one post.
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Davidr you are very good at what you do .I followed you totally and completely and took courage and performed the new task . Everything is in order just as you instructed. with you and Bob giving out wisdom I can't help but be great one day. The student is ready and the teachers has appeared.
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Well Bob and I have been doing this for a while :)
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More evidence of the flawed rescue iso I downloaded on 9/2/2023 vs a fully functional one I transferred from by brother's computer using teamviewer transferrre his rescue iso 9/29/2022 to my computer and created the bootable usb using rufus. look at the two avast iso's and their dates. The 9/29/2022 iso created using rufus let's me boot into antivirus rescus mode the more up to date iso will not allow usb bios boot up no matter what usb bootable creation tool is used. Avast techs should easily fix this problem and give the avast customer a rescuedisk.usb.