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Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: Alfred30 on September 09, 2023, 05:50:30 AM

Title: I paid my premium subscription and it was not activated
Post by: Alfred30 on September 09, 2023, 05:50:30 AM

Hello, On September 3rd I was charged the amount of $19.99 for the new subscription on the playstore, I called my bank and they  confirmed you guys took my money, you took my money a day before my yearly subscription was supposed to end, my subscription was supposed to end on September 4th. The issue now is that when I check the app it shows that I'm no longer subscribed to AVAST premium, so what happened to the money you took from my account?

I want you to please refund my money back since I have no premium subscription

By the way I have already sent multiple emails before and no one have replied to me yet

I expect to hear from you as soon as possible, Thanks

Title: Re: I paid my premium subscription and it was not activated
Post by: prokopes_ on September 11, 2023, 07:48:29 AM

Hi Alfred30, I can confirm we received your request. I'll ask my colleagues to respond via email as soon as possible.