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Consumer Products => Avast Account (my.avast.com) => Topic started by: Nicolas81 on September 24, 2023, 04:01:44 PM

Title: Bug when reporting a false positive
Post by: Nicolas81 on September 24, 2023, 04:01:44 PM

Hi all,

I would like to report to you a bug that happens when you report a false positive.
I did not try to reproduce it again as I think this is enough to know that there is a problem.
I reported a false positive on the dedicated page and at the same moment I received a confirmation mail for a (resolved) Support request I sent months earlier.
I did not receive any mail about the false positive report.
The support request was opened in May '23 and this is the ticket number -> 19326577

Title: Re: Bug when reporting a false positive
Post by: DavidR on September 24, 2023, 05:53:53 PM

When reporting a false positive - You should get a response in a day or two.  It isn't immediate.
Was this where you reported the false positive - https://www.avast.com/false-positive-file-form.php (https://www.avast.com/false-positive-file-form.php)  ?

Title: Re: Bug when reporting a false positive
Post by: Nicolas81 on September 26, 2023, 08:52:16 AM

Quote from: DavidR on September 24, 2023, 05:53:53 PM

When reporting a false positive - You should get a response in a day or two.  It isn't immediate.
Was this where you reported the false positive - https://www.avast.com/false-positive-file-form.php (https://www.avast.com/false-positive-file-form.php)  ?

Yep, that’s the link.
I’ve got the (wrong) immediate response and then the correct one yesterday.
Hope you can resolve this issue flawlessy

Title: Re: Bug when reporting a false positive
Post by: DavidR on September 26, 2023, 12:01:28 PM

Well as an Avast User it won't be me as such that investigates it.
I was just ensuring you sent it to the correct location.