Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: JTKWales1981 on January 09, 2008, 04:34:47 PM
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From time to time im having problems opening up Outlook 2007 it just hangs and i have to ALT, CTRL and Delete and close it. When i restart it i have an error "Outlook experienced a serious problem with the avast 4 add in, if you have seen this message multiple times you should disable this add in and check to see if an update is available, do you want to disable this add in Yes or No.
Anyone know what is causing this?
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We will need more information to be able to help you:
- Which OS are you using? Is it up to date?
- What avast! version?
- Do you have any other antivirus installed in your system? Did you have in the past?
- Any other security programs that could interfere?
- In XP/Vista, is there any useful information into Control Panel > Administrative Tools > Events, specially 'Errors'?
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Im using Windows XP Pro SP2 with all the latest updates.
Avast Version 4.71098, VPS Version 080108-0. I have no other Antiviruses installed and havn't done in the past either..... and no other security programs.
I have checked the error in Event Logs but when i click on the link to view on the internet it says theres no more information available about the error.
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Hmmm... it's not easy to guess.
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?
Make sure the avast plugin is not disabled into MS Outlook:
Outlook 2007 > Tools > Trust center > Add-inns > Manage Disabled items.
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i have just repaired the installation so will keep u posted over the next few days.
As i said its not happening everytime i open Outlook, its happened 4 times since last saturday but its annoying and im afraid it may damage the Outlook file and will loose emails when it crashes.
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As i said its not happening everytime i open Outlook, its happened 4 times since last saturday but its annoying and im afraid it may damage the Outlook file and will loose emails when it crashes.
Make a backup of the pst file as soon as you can...
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The Problem still exists, i just restarted my PC and went to reopen Outlook and the error reoccured
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Anyone else has any more ideas on how to solve this problem?
I have tried repairing Avast, uninstalled and reinstalled Avast, uninstalled and Reinstalled Office 2007
But im still getting the error occasionally and its annoying me.
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I have no other Antiviruses installed and havn't done in the past either..... and no other security programs.
Even pre-installed in your computer, OEM, like Norton or McAfee?
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No, this was a new install on a new hard disk after a virus of some sort infected my hard disk and completely took out the MBR on the drive. Its a new Maxtor\Seagate 320 SATA II where as before i had a 250 GB Hitachi SATA II.
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Can you check if this thread help you?
http://forum.avast.com/index.php?topic=32547.0