Avast WEBforum
Other => General Topics => Topic started by: Manitoban on January 09, 2008, 05:29:45 PM
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For the last several weeks, avast has been taking about 10 times as long as it used to to update. Anyone else noticed this? I'm not referring to downloading time but to the time the update icon remains in the tray.
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Does this occur just after login or any update?
Please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
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Does this occur just after login or any update?
Please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
Every update. I infer that your answer to my question is No. This is happening not just on my own avast-equipped PC but on another that I help with.
08.01.2008 13:51:18.000 1199821878 general Started: 08.01.2008, 13:51:18
08.01.2008 13:51:18.000 1199821878 general Running setup_av_pro-44a (1098)
08.01.2008 13:51:18.000 1199821878 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
08.01.2008 13:51:18.000 1199821878 system Memory: 56% load. Phys:227516/523808K free, Page:1010856/1279904K free, Virt:2069492/2097024K free
08.01.2008 13:51:18.000 1199821878 system Computer WinName: THOMAS
08.01.2008 13:51:18.000 1199821878 system Windows Net User: SYSTEM
08.01.2008 13:51:18.000 1199821878 general Cmdline: /verysilent /noreboot /stopstat "C:\WINDOWS\TEMP\aswUpdSum.ini"
08.01.2008 13:51:18.000 1199821878 general Operation set to INST_OP_[16]
08.01.2008 13:51:18.000 1199821878 general Old version: 44a (1098)
08.01.2008 13:51:18.000 1199821878 system Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a02232 (48900M free)
08.01.2008 13:51:18.000 1199821878 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
08.01.2008 13:51:18.000 1199821878 system Installed in: C:\Program Files\Alwil Software\Avast4 (48900M free)
08.01.2008 13:51:18.000 1199821878 internet SYNCER: Type: no proxy
08.01.2008 13:51:18.000 1199821878 internet SYNCER: Auth: no authentication
08.01.2008 13:51:18.000 1199821878 package Part prg_av_pro-44a is installed
08.01.2008 13:51:18.000 1199821878 package Part vps-8010800 is installed
08.01.2008 13:51:18.000 1199821878 package Part news-4b is installed
08.01.2008 13:51:18.000 1199821878 package Part setup_av_pro-44a is installed
08.01.2008 13:51:18.000 1199821878 package Part jrog-23 is installed
08.01.2008 13:51:18.000 1199821878 general Old version: 44a (1098)
08.01.2008 13:51:18.000 1199821878 package Transferred files: 0
08.01.2008 13:51:18.000 1199821878 package Transferred bytes: 0
08.01.2008 13:51:18.000 1199821878 package Transfer time: 0 ms
08.01.2008 13:51:18.000 1199821878 package Retries total: 0
08.01.2008 13:51:18.000 1199821878 package Retried files: 0
08.01.2008 13:51:18.000 1199821878 package Tried servers: 0
08.01.2008 13:51:18.000 1199821878 file NeedReboot=false
08.01.2008 13:51:18.000 1199821878 general Return code: 0x20000001 [Nothing done]
08.01.2008 13:51:18.000 1199821878 general Stopped: 08.01.2008, 13:51:18
08.01.2008 18:19:08.000 1199837948 general Started: 08.01.2008, 18:19:08
08.01.2008 18:19:08.000 1199837948 general Running setup_av_pro-44a (1098)
08.01.2008 18:19:08.000 1199837948 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
08.01.2008 18:19:08.000 1199837948 system Memory: 47% load. Phys:275084/523808K free, Page:1043428/1279904K free, Virt:2069492/2097024K free
08.01.2008 18:19:08.000 1199837948 system Computer WinName: THOMAS
08.01.2008 18:19:08.000 1199837948 system Windows Net User: SYSTEM
08.01.2008 18:19:08.000 1199837948 general Cmdline: /verysilent /noreboot /stopstat "C:\WINDOWS\TEMP\aswUpdSum.ini"
08.01.2008 18:19:08.000 1199837948 general Operation set to INST_OP_[16]
08.01.2008 18:19:08.000 1199837948 general Old version: 44a (1098)
08.01.2008 18:19:08.000 1199837948 system Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a03740 (48894M free)
08.01.2008 18:19:08.000 1199837948 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
08.01.2008 18:19:08.000 1199837948 system Installed in: C:\Program Files\Alwil Software\Avast4 (48894M free)
08.01.2008 18:19:08.000 1199837948 internet SYNCER: Type: no proxy
08.01.2008 18:19:08.000 1199837948 internet SYNCER: Auth: no authentication
08.01.2008 18:19:08.000 1199837948 package Part prg_av_pro-44a is installed
08.01.2008 18:19:08.000 1199837948 package Part vps-8010800 is installed
08.01.2008 18:19:08.000 1199837948 package Part news-4b is installed
08.01.2008 18:19:08.000 1199837948 package Part setup_av_pro-44a is installed
08.01.2008 18:19:08.000 1199837948 package Part jrog-23 is installed
08.01.2008 18:19:08.000 1199837948 general Old version: 44a (1098)
08.01.2008 18:19:08.000 1199837948 package Transferred files: 0
08.01.2008 18:19:08.000 1199837948 package Transferred bytes: 0
08.01.2008 18:19:08.000 1199837948 package Transfer time: 0 ms
08.01.2008 18:19:08.000 1199837948 package Retries total: 0
08.01.2008 18:19:08.000 1199837948 package Retried files: 0
08.01.2008 18:19:08.000 1199837948 package Tried servers: 0
08.01.2008 18:19:08.000 1199837948 file NeedReboot=false
08.01.2008 18:19:08.000 1199837948 general Return code: 0x20000001 [Nothing done]
08.01.2008 18:19:08.000 1199837948 general Stopped: 08.01.2008, 18:19:08
09.01.2008 06:09:40.000 1199880580 general Started: 09.01.2008, 06:09:40
09.01.2008 06:09:40.000 1199880580 general Running setup_av_pro-44a (1098)
09.01.2008 06:09:40.000 1199880580 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
09.01.2008 06:09:40.000 1199880580 system Memory: 42% load. Phys:299420/523808K free, Page:1074532/1279904K free, Virt:2069492/2097024K free
09.01.2008 06:09:40.000 1199880580 system Computer WinName: THOMAS
09.01.2008 06:09:40.000 1199880580 system Windows Net User: SYSTEM
09.01.2008 06:09:40.000 1199880580 general Cmdline: /verysilent /noreboot /stopstat "C:\WINDOWS\TEMP\aswUpdSum.ini"
09.01.2008 06:09:40.000 1199880580 general Operation set to INST_OP_[16]
09.01.2008 06:09:40.000 1199880580 general Old version: 44a (1098)
09.01.2008 06:09:40.000 1199880580 system Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a00500 (48893M free)
09.01.2008 06:09:40.000 1199880580 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
09.01.2008 06:09:40.000 1199880580 system Installed in: C:\Program Files\Alwil Software\Avast4 (48893M free)
09.01.2008 06:09:40.000 1199880580 internet SYNCER: Type: no proxy
09.01.2008 06:09:40.000 1199880580 internet SYNCER: Auth: no authentication
09.01.2008 06:09:40.000 1199880580 package Part prg_av_pro-44a is installed
09.01.2008 06:09:40.000 1199880580 package Part vps-8010800 is installed
09.01.2008 06:09:40.000 1199880580 package Part news-4b is installed
09.01.2008 06:09:40.000 1199880580 package Part setup_av_pro-44a is installed
09.01.2008 06:09:40.000 1199880580 package Part jrog-23 is installed
09.01.2008 06:09:40.000 1199880580 general Old version: 44a (1098)
09.01.2008 06:09:40.000 1199880580 package Transferred files: 0
09.01.2008 06:09:40.000 1199880580 package Transferred bytes: 0
09.01.2008 06:09:40.000 1199880580 package Transfer time: 0 ms
09.01.2008 06:09:40.000 1199880580 package Retries total: 0
09.01.2008 06:09:40.000 1199880580 package Retried files: 0
09.01.2008 06:09:40.000 1199880580 package Tried servers: 0
09.01.2008 06:09:40.000 1199880580 file NeedReboot=false
09.01.2008 06:09:40.000 1199880580 general Return code: 0x20000001 [Nothing done]
09.01.2008 06:09:40.000 1199880580 general Stopped: 09.01.2008, 06:09:40
09.01.2008 10:11:24.000 1199895084 general Started: 09.01.2008, 10:11:24
09.01.2008 10:11:24.000 1199895084 general Running setup_av_pro-44a (1098)
09.01.2008 10:11:24.000 1199895084 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
09.01.2008 10:11:24.000 1199895084 system Memory: 50% load. Phys:257052/523808K free, Page:1017396/1279904K free, Virt:2069492/2097024K free
09.01.2008 10:11:24.000 1199895084 system Computer WinName: THOMAS
09.01.2008 10:11:24.000 1199895084 system Windows Net User: SYSTEM
09.01.2008 10:11:24.000 1199895084 general Cmdline: /verysilent /noreboot /stopstat "C:\WINDOWS\TEMP\aswUpdSum.ini"
09.01.2008 10:11:24.000 1199895084 general Operation set to INST_OP_[16]
09.01.2008 10:11:24.000 1199895084 general Old version: 44a (1098)
09.01.2008 10:11:24.000 1199895084 system Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a02992 (48893M free)
09.01.2008 10:11:24.000 1199895084 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
09.01.2008 10:11:24.000 1199895084 system Installed in: C:\Program Files\Alwil Software\Avast4 (48893M free)
09.01.2008 10:11:24.000 1199895084 internet SYNCER: Type: no proxy
09.01.2008 10:11:24.000 1199895084 internet SYNCER: Auth: no authentication
09.01.2008 10:11:24.000 1199895084 package Part prg_av_pro-44a is installed
09.01.2008 10:11:24.000 1199895084 package Part vps-8010800 is installed
09.01.2008 10:11:24.000 1199895084 package Part news-4b is installed
09.01.2008 10:11:24.000 1199895084 package Part setup_av_pro-44a is installed
09.01.2008 10:11:24.000 1199895084 package Part jrog-23 is installed
09.01.2008 10:11:24.000 1199895084 general Old version: 44a (1098)
09.01.2008 10:11:24.000 1199895084 package Transferred files: 0
09.01.2008 10:11:24.000 1199895084 package Transferred bytes: 0
09.01.2008 10:11:24.000 1199895084 package Transfer time: 0 ms
09.01.2008 10:11:24.000 1199895084 package Retries total: 0
09.01.2008 10:11:24.000 1199895084 package Retried files: 0
09.01.2008 10:11:24.000 1199895084 package Tried servers: 0
09.01.2008 10:11:24.000 1199895084 file NeedReboot=false
09.01.2008 10:11:24.000 1199895084 general Return code: 0x20000001 [Nothing done]
09.01.2008 10:11:24.000 1199895084 general Stopped: 09.01.2008, 10:11:24
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Yeah... your log says that nothing is being done and the start/finished time are the same...
If I were you, I'll install from the scratch:
1. Uninstall avast from Control Panel first.
2. Boot.
3. Use Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) for complete uninstallation.
4. Boot.
5. Install again the last version.
6. Boot.
7. Check and post the results.
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Did that. No change. Two other PCs -- all three are WinXP Home SP2 -- are doing the same thing, so this is probably the new normal. Two 20-second gaps show up in the log, long after all downloading is done (I think), like this:
11.01.2008 13:10:16.000 1200078616 package ArePartsInstallable: 1
11.01.2008 13:10:36.000 1200078636 package vps: updated [8011100]
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Hi Manitoban,
What firewall do you run, isn't this blocking the update process?
polonus
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Hi Manitoban,
What firewall do you run, isn't this blocking the update process?
polonus
No. As I said, the downloading happens as quickly as ever, and the process completes itself, eventually.
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Hi Manitoban,
I like to check a couple of things first to be able to evaluate this situation better, so please use the following tool for this by the name of StartDreck.
Download it from here: http://ben.cheetham.me.uk/download/niksoft/startdreck217.zip
Unzip the program, put it on your desktop, run a scan, and through the option save (at the bottom of the program window) make an logfile to attach to your next posting, and I look further into it,
polonus
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Polonus,
That's kind of insulting. My PC is clean as a whistle; always has been, always will be. Anyway, I have an answer to my question, so we can close this thread. Every PC I've found in this neck of the woods that is running avast (just three so far) has undergone a recent, radical slowdown as per the original post. If I find a commonality among them I'll let you know.
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Boys, don't fight ;)