Avast WEBforum

Consumer Products => Avast One => Avast One for iOS => Topic started by: geoff.burnett on November 29, 2023, 10:54:03 PM

Title: Cannot Activate iOS App
Post by: geoff.burnett on November 29, 2023, 10:54:03 PM

I've been trying to activate my existing subscription on my new iPhone but the app keeps telling me my password is invalid (which it is not).  I've tried raising this through chat, but the issue got pushed to email support, who, quite frankly haven't got the slightest idea of how to resolve the problem.  They only keep pointing me to the website instructions which do not match the screens I'm seeing in the latest iOS app.

Is there any Avast technical support team on here who can investigate?

Also please remove the illegible verification from this website!

Title: Re: Cannot Activate iOS App
Post by: DavidR on November 30, 2023, 02:47:20 AM

You have passed the captcha verifications, they are there as an anti spam measure and only for the first 3 posts.

Title: Re: Cannot Activate iOS App
Post by: geoff.burnett on December 03, 2023, 12:51:38 PM

Anyone from Avast actually going to respond to the problem I raised?

Title: Re: Cannot Activate iOS App
Post by: DavidR on December 03, 2023, 01:48:02 PM

I have tried to get/draw some Avast attention to your problem.

Title: Re: Cannot Activate iOS App
Post by: Matthias51 on February 17, 2024, 12:07:24 PM

i have the same Problem, https://devices.avast.com shows my Windows PC as activated, my iOS Devices are listed with EXPIRED. The Support only sends the Link to FAQ ...