Avast WEBforum

Consumer Products => Avast Mac Security => Topic started by: Soul2 on December 01, 2023, 08:42:26 AM

Title: Totally ruined my mac. Please HELP
Post by: Soul2 on December 01, 2023, 08:42:26 AM

After installation , internet not working without VPN.
So i uninstalled Avast.
Problem is still happening !!!!
Now i cannot reinstall Avast bc installation requires internet . (Phone Hotspot dose not help)

Title: Re: Totally ruined my mac. Please HELP
Post by: prokopes_ on December 04, 2023, 04:40:06 PM

Hi @Soul2, thank you for reporting this. I'm sorry you're experiencing this situation!

Can you please clarify the following?
- Which specific Avast app did you install? Was it the free version of Avast Security for Mac?
- What is the exact error message that appears as you try to open a website when the internet connection is not working? Can you send us a screenshot showing the error?
- Are you able to reinstall Avast when connected to your VPN?
- Are you using the iCloud Private Relay? If so, can you please try disabling this feature? https://support.apple.com/en-us/102022 Will the problem persist?