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Consumer Products => Avast Mobile Security => Topic started by: Michal89 on February 03, 2024, 01:45:56 PM

Title: is this fals positive?
Post by: Michal89 on February 03, 2024, 01:45:56 PM

Hello,

During scanning i have received message that system application "powłoka" ( probably shell in english) is infected. Code is 59ec48b2cbcc. I canot remove it anyway. Is this false possitive or shoud I reset phone? 

Thank you in advance for help.

Michael

Title: Re: is this fals positive?
Post by: New_Style_xd on February 03, 2024, 02:48:28 PM

Do you have any prints to make it easier to check what it is?

Title: Re: is this fals positive?
Post by: Michal89 on February 03, 2024, 02:59:20 PM

Yes I have printscreen.

 https://arcelormittal-my.sharepoint.com/:i:/p/michal_stachura_arcelorint/EfFdHj3vJgxElNTxQDlPmTkB1JBtOMF5gE2vAeUNBPkbDA?e=rTnbBw


Sorry it is in polish, but when i click "usuń" (remove) it goes to this app and you canoot shut it down or even stop application.
Thank you

Title: Re: is this fals positive?
Post by: New_Style_xd on February 03, 2024, 03:25:37 PM

Using the alarm, it is best to report this problem to the Avast team. because if it is blocking something there is something in this program.
Even so, try talking to the avast support team. if it happens again. since avast removel now restarts the cell and watches to see if it will happen again.