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Consumer Products => Avast Mobile Security => Topic started by: David730 on March 05, 2024, 01:07:22 PM

Title: Avast on my Samsung accounts when I never had avast.
Post by: David730 on March 05, 2024, 01:07:22 PM
Hey, I just noticed I have an account with avast on my Samsung Galaxy phone and I never had avast or seen it before, and when I try to remove it I get "this change isn't allowed by your admin" I checked and I don't have any avast on my phone.
Title: Re: Avast on my Samsung accounts when I never had avast.
Post by: mchain on March 06, 2024, 02:40:32 AM
More details will help.
How did you find out you had avast on your system?
Title: Re: Avast on my Samsung accounts when I never had avast.
Post by: David730 on March 06, 2024, 06:38:25 PM
Android system version: 14
Screenshot of avast account: I don't have avast account, never did!.
Snapshot of error https://ibb.co/cgV61XX

I found out by going to "manage accounts" on my s23 ultra and saw an avast account with my Gmail which I never added nor installed. And I can't remove it
Title: Re: Avast on my Samsung accounts when I never had avast.
Post by: mchain on March 06, 2024, 07:24:24 PM
Attach screenshot in 'Attachments and other options' below reply box.

Did you purchase your Android as new or used?

Title: Re: Avast on my Samsung accounts when I never had avast.
Post by: David730 on March 06, 2024, 11:23:39 PM
Attached.
New phone I already have it for a year and first time I saw I had avast was few days ago.
I have anotjer anti-virus.
Title: Re: Avast on my Samsung accounts when I never had avast.
Post by: mchain on March 07, 2024, 02:31:46 AM
Do you know this gmail account?  Is it yours?
Title: Re: Avast on my Samsung accounts when I never had avast.
Post by: David730 on March 07, 2024, 08:03:39 AM
Yes it's mine..
Title: Re: Avast on my Samsung accounts when I never had avast.
Post by: mchain on March 07, 2024, 08:25:05 PM
Well, unfortunately your best option is to reset your phone. 

You could lose all contacts, pictures, etc.,. if you do this so prepare ahead of time. 

I will bring your issue to Avast developers tho, and you should wait for instructions on how to fix your issue.  Might take a day or so.
Title: Re: Avast on my Samsung accounts when I never had avast.
Post by: David730 on March 07, 2024, 08:48:30 PM
Thank you, please let me know their response I'll be waiting
Title: Re: Avast on my Samsung accounts when I never had avast.
Post by: mchain on March 15, 2024, 07:11:07 AM
I'm sorry but no response so far.

Try contacting Avast directly here and follow instructions to build a case file for investigation here:  https://support.avast.com/en-us/article/55/#pc (https://support.avast.com/en-us/article/55/#pc)

Choose the support parameter best applies to you.