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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: lachlan.r.williams on March 27, 2024, 10:52:46 AM

Title: The Avast Free Antivirus Scan Progress Bar Disappears Scanning my D Drive SSD.
Post by: lachlan.r.williams on March 27, 2024, 10:52:46 AM

Recently, when I’ve been scanning my D Drive SSD, the antivirus scan progress bar disappears, and I cannot cancel the scan. If I return to the Avast Free home screen, the scan progress will have jumped to 100%, but the scan will still be running. While the scan will complete, there is no indication that it is doing anything.

So far, I’ve run Windows Disk Checks on all my SSDs and found no issues; I’ve run HD Tune Pro, checked for bad sectors, and found none. I checked the SSD health indicators and found no issues. I’ve also reformatted the SSD and restored my computer from a backup.

I’ve also tried repairing Avast Free and reinstalling it, but the problem persists.

I am running Avast Free version 24.2.6105 (build 24.2.8918.827) on Windows 10 Pro Version 10.0.19045 Build 19045, and I have attached two screenshots of the issue.

(https://downloads.stagingurl.dev/images/BlankScan.PNG)

(https://downloads.stagingurl.dev/images/Jumped-to-100pct.PNG)

Title: Re: The Avast Free Antivirus Scan Progress Bar Disappears Scanning my D Drive SSD.
Post by: lachlan.r.williams on March 29, 2024, 11:33:59 AM

Bump! Do your job Avast support team!

Title: Re: The Avast Free Antivirus Scan Progress Bar Disappears Scanning my D Drive SSD.
Post by: CaptHastings on March 29, 2024, 01:43:47 PM

I also am having this issue.  I am running the same specs as lachlan.

Cheers,
Mike T.