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Other => General Topics => Topic started by: Duman2 on April 17, 2024, 11:25:21 AM

Title: Your False Positive form is not working
Post by: Duman2 on April 17, 2024, 11:25:21 AM: Hello,

It is Duman from the Compliance Deaprtment of TrafficStars.

We can't get your replies for the last week for forms we send via https://www.avast.com/report-false-positive#pc

Could you please suggest what should we do to get a reply?

Thank you
Title: Re: Your False Positive form is not working
Post by: bob3160 on April 17, 2024, 02:22:28 PM: Quote from: Duman2 on April 17, 2024, 11:27:23 AM
We also need hxxps://9tez.online/ to be whitelisted.

This domain belongs to Faphouse and used by owners of the Xhamster to promote paid videos.
Please do not post live links to suspected links. As you see in my quote, making the link
unclickable is OK.
Please explain your problem with the forms submission?
Title: Re: Your False Positive form is not working
Post by: Duman2 on April 17, 2024, 03:05:07 PM: Hello,

Thank you, noted.

The thing is that we are not getting a replies regarding False Positive tickets submitted via https://www.avast.com/report-false-positive#pc (https://www.avast.com/report-false-positive#pc).

Usually your support team replies within 1-2 days, so we wonder if we should report False Positive cases somewhere else.

Also, we really need this domain
Code: [Select]
9tez[.]online to be removed from your malware list.

Here is the screenshot:
Code: [Select]
https://ibb[.]co[.]com/7NF6Q6s
Thank you

Duman

Compliance Department of TrafficStars
Title: Re: Your False Positive form is not working
Post by: bob3160 on April 17, 2024, 03:10:33 PM: I've notified Avast. Let's see if that gets you a reply.
Title: Re: Your False Positive form is not working
Post by: Duman2 on April 17, 2024, 03:19:42 PM: Thank you! :)
Title: Re: Your False Positive form is not working
Post by: Milos on April 17, 2024, 03:33:20 PM: Hello,
the form works, we are not sending the replies anymore.

Best,
Milos
Title: Re: Your False Positive form is not working
Post by: DavidR on April 17, 2024, 04:52:37 PM: Quote from: Milos on April 17, 2024, 03:33:20 PM
Hello,
the form works, we are not sending the replies anymore.

Best,
Milos

A little disappointing, how are the senders going to be notified/know one way or another.

Has this one been cleared or not ?
Title: Re: Your False Positive form is not working
Post by: bob3160 on April 18, 2024, 12:08:49 AM: Quote from: Milos on April 17, 2024, 03:33:20 PM
Hello,
the form works, we are not sending the replies anymore.

Best,
Milos
What happened to the friendly and helpful replies that were one of the hallmarks
of this forum? :'(
Title: Re: Your False Positive form is not working
Post by: Duman2 on April 18, 2024, 11:27:26 AM: Hello again,

Any chance we can post our False Positive requests somewhere in this forum, so we can at least know the status of our requests?

Thanks and regards,

Duman
Title: Re: Your False Positive form is not working
Post by: DavidR on April 18, 2024, 11:47:13 AM: Quote from: Duman2 on April 18, 2024, 11:27:26 AM
Hello again,

Any chance we can post our False Positive requests somewhere in this forum, so we can at least know the status of our requests?

Thanks and regards,

Duman

I think you have less chance of a direct response from Avast here on the forums, which is why when those responding (mostly avast users) give out the possible false positive link.
Title: Re: Your False Positive form is not working
Post by: rocksteady on April 19, 2024, 03:22:12 PM: Quote from: Milos on April 17, 2024, 03:33:20 PM
Hello,
the form works, we are not sending the replies anymore.

Best,
Milos
Im amazed at that pathetic reply which simply represents poor customer service. Come on Avast, you can do better than this!

It will likely result in more work than less for Avast staff, as users will likely keep submitting more FP forms without feedback.