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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: moses_x on March 13, 2004, 11:44:21 PM

Title: Avast Blocking Software Installation !!!
Post by: moses_x on March 13, 2004, 11:44:21 PM
I've installed Avast and after i try to install 2 softwares. Both start to run the instalation and then the process just disapear. No messages or warnings. Just stop !!! So, i've waste some time trying discover what's going on, and removing avast, uninstalling it, the programs become runnig again. Even killing all avast process, the programs doesn't run. Only removing avast, they got back. what's the problem ????
obs: The programs are:
Seriff Photo plus 5.5: http://www.freeserifsoftware.com/
Relex 7.6 Demo: http://www.relexsoftware.com/products/download.asp
Title: Re:Avast Blocking Software Installation !!!
Post by: JEfromCanada on March 14, 2004, 12:10:02 AM
Just a quick question... Did you reboot after installing avast.  Did you reboot after installing each of the other programs.
Title: Re:Avast Blocking Software Installation !!!
Post by: igor on March 14, 2004, 12:15:29 AM
That's strange... I've never heard of such kind of problems.

What OS do you use? What avast! did you install - Home or Pro?
Did you change its resident protection settings anyhow?

I know it's quite obvious, but I'd better ask anyway - you have enough free disk space, right? (including the drive where the TMP directory is located, if it's different from the one you're installing it to).
Title: Re:Avast Blocking Software Installation !!!
Post by: Max M.Wachtel III on March 14, 2004, 02:45:01 AM
The problem is in advanced settings. I did the same thing and I had to stop provider to download any thing(which can be a good thing) I liked that avast locked down the computer but I don't want to turn it off everytime I want to download something
Title: Re:Avast Blocking Software Installation !!!
Post by: MikeBCda on March 14, 2004, 02:54:40 AM
Hi,

Maybe the avast! team and other experts here will disagree with me -- but it used to be standard practice when installing a new program to scan it first, then shut down or pause or otherwise disable your a-v while running the installer, to avoid conflicts.  Don't forget to re-activate the a-v afterwards, of course.

Several times I've had Windows Update hang up on me (no, not my dialup line  ;) ) if I had my Standard Shield active while I was trying to download and install an update.  Pausing the SS and trying again invariably worked just fine.

Best,
Mike
Title: Re:Avast Blocking Software Installation !!!
Post by: Lisandro on March 14, 2004, 04:25:56 AM
Mike, the problem could be on the other hand: when you enable avast! then avast! could be the 'incompatible' program with the last one installed. For me I have no trouble with the Standard Shield at high sensitivity and installing software or Windows updates.

Although, you are right, the most softwares advice you that all other running programs must be disable for a correct installation.
Title: Re:Avast Blocking Software Installation !!!
Post by: igor on March 14, 2004, 01:06:35 PM
The problem is in advanced settings. I did the same thing and I had to stop provider to download any thing(which can be a good thing) I liked that avast locked down the computer but I don't want to turn it off everytime I want to download something

Can you explain more in detail, please?
avast! should never "lock" computer...
Title: Re:Avast Blocking Software Installation !!!
Post by: cagor on March 14, 2004, 03:38:05 PM
I'm running XP and Avast Home, and have just had problems with Windows updates too, but if I pause the standard shield it works fine. I've got Adfree installed, and the same thing applies - have to pause that also.

Title: Re:Avast Blocking Software Installation !!!
Post by: techie101returns on March 14, 2004, 06:05:24 PM
MIKE
Quote
Maybe the avast! team and other experts here will disagree with me -- but it used to be standard practice when installing a new program to scan it first, then shut down or pause or otherwise disable your a-v while running the installer, to avoid conflicts
Yes and No.  Normally the AV program should be left active while installing a program unless it does conflict.  The reason is that some AV file extension sets contain extensions of files that the Installer uses.  The AV prevents these files from opening and thus the install halts.

MOSES
If you have properly installed Avast which requires shutting down all Windows programs except Systray and Explorer, then rebooting after the installer completes, then we need to look elsewhere for the problem.  It is not within Avast.
Set the Standard Shield down to Normal and see if you can install your programs.

TECHNICAL
I doubt that Avast is the "incompatible" program.  As you know it usually gets along with "everybody"  :D


MAX
I don't understand what you mean by the "Advanced Settings" causing the trouble.
What do you have the shield set at?  What other settings did you change or modify?

Thanks,
techie101
Title: Re:Avast Blocking Software Installation !!!
Post by: Lisandro on March 14, 2004, 09:52:49 PM
TECHNICAL
I doubt that Avast is the "incompatible" program.  As you know it usually gets along with "everybody"  :D

Techie, yes avast! could be the incompatible program after the reboot it the last one (for instance, a firewall or another av application) installs correct with the disable provider...
I mean, disabling avast! you can install correctly the other software and when Windows restart the firewall or the another av could be 'stronger' or 'faster' than avast! and loads first... After that, avast! becomes incompatible.

This is life... Windows does not load the programs in a specific way each time.
This happens whatever another user can say. Maybe it occurs maybe not  :P

I have discussed this with pk by IM. He gaves me the reason  ;D

Of course, the incompatibility is the other program, avast! is always our best one.  ;D
Title: Re:Avast Blocking Software Installation !!!
Post by: moses_x on March 14, 2004, 10:08:16 PM
What OS do you use? What avast! did you install - Home or Pro?
Did you change its resident protection settings anyhow?

I know it's quite obvious, but I'd better ask anyway - you have enough free disk space, right? (including the drive where the TMP directory is located, if it's different from the one you're installing it to).
I'm using WindosXP Pro with SP1 and Avast Home. As i've said before, i've killed all Avast process. I have HD space.
Title: Re:Avast Blocking Software Installation !!!
Post by: moses_x on March 14, 2004, 10:13:10 PM
If you have properly installed Avast which requires shutting down all Windows programs except Systray and Explorer, then rebooting after the installer completes, then we need to look elsewhere for the problem.  It is not within Avast.
Set the Standard Shield down to Normal and see if you can install your programs.
I'll try your sugestion.....
Title: Re:Avast Blocking Software Installation !!!
Post by: techie101returns on March 15, 2004, 02:13:59 AM
Technical,

I agree, if you look at it that way.  


Moses,
Try the install as recommended and let us know how you make out.

We will be here.

techie
Title: Re:Avast Blocking Software Installation !!!
Post by: moses_x on March 15, 2004, 10:33:50 PM
Here what happend. First i´ve uninstall avast. So, to be sure, i´ve test the softwares and the installations start with no problems. Then, i kill all unacessary process and begin avast installation. Everything runs with no problems. At the end, avast prompt to restart the system. I´ve clicked ok, the system boots up and avast was running. So, without changing the default config, i´ve started the programs, and the problems occurs. I´ve try to disable the standard shield with no success.
So, only uninstalling avast this programs installs runs. I´ve notice in task manager, when i was without avast, that one of the programs create two process: _wowexec.exe and ntvdm.exe. When avast is installed, ntvdm.exe start to run, but is killed, and the instalation stop.
Now, i make a sugestion. Can anyone using avast can try to install one of this softwares ???? Only to be sure about the problem .....
Title: Re:Avast Blocking Software Installation !!!
Post by: techie101returns on March 16, 2004, 12:58:29 AM
moses,

Apparently Avast detects the 2 programs and acts upon them as potentially dangerous to your system.
The Standard Shield Extension Set in the Blocker includes programs of the .exe ending.

You can try to do the following:
1.  Set the Standard Shield to Normal from High
2.  You can remove the .exe file extension by opening the OnAccess Protection panel.  Then go to the Standard Shield module screen/Customize/Blocker/Show.....
Locate and click on .exe and then Remove.

See if that works for you.

techie
Title: Re:Avast Blocking Software Installation !!!
Post by: moses_x on March 16, 2004, 01:18:45 PM
moses,

Apparently Avast detects the 2 programs and acts upon them as potentially dangerous to your system.
The Standard Shield Extension Set in the Blocker includes programs of the .exe ending.

You can try to do the following:
1.  Set the Standard Shield to Normal from High
2.  You can remove the .exe file extension by opening the OnAccess Protection panel.  Then go to the Standard Shield module screen/Customize/Blocker/Show.....
Locate and click on .exe and then Remove.

See if that works for you.

techie
Dear techie............
no way !!!! It didn´t work. In customize option i´ve uncheckd all options with no success !!!
Title: Re:Avast Blocking Software Installation !!!
Post by: igor on March 16, 2004, 02:14:55 PM
OK, let's talk about PhotoPlus55 installation now. When exactly does it "disappear"? When the download manager is started (and starts to download the real installator), or when the real (7Megs) installer is started?
Title: Re:Avast Blocking Software Installation !!!
Post by: moses_x on March 16, 2004, 05:33:33 PM
OK, let's talk about PhotoPlus55 installation now. When exactly does it "disappear"? When the download manager is started (and starts to download the real installator), or when the real (7Megs) installer is started?
When the real installer is started !!
Title: Re:Avast Blocking Software Installation !!!
Post by: igor on March 16, 2004, 05:37:48 PM
OK.

So, the welcome window doesn't even appear?
Title: Re:Avast Blocking Software Installation !!!
Post by: moses_x on March 16, 2004, 06:45:52 PM
OK.

So, the welcome window doesn't even appear?
Yes. The installshield start to run, then it´s aborted.
Title: Re:Avast Blocking Software Installation !!!
Post by: moses_x on March 17, 2004, 12:31:05 PM
Who try to install the softwares ? it Works ?
Title: Re:Avast Blocking Software Installation !!!
Post by: igor on March 17, 2004, 03:04:25 PM
If you open the file config.nt located in your windows\system32 directory and comment the line device=<avast>\aswmonds.sys (by putting REM before the line) - does it help?
Title: Re:Avast Blocking Software Installation !!!
Post by: moses_x on March 17, 2004, 06:05:25 PM
If you open the file config.nt located in your windows\system32 directory and comment the line device=<avast>\aswmonds.sys (by putting REM before the line) - does it help?
YES !!!!! Now the programs works. Should i leave this line commented ?? Can you explain what´s happend ??
Title: Re:Avast Blocking Software Installation !!!
Post by: igor on March 17, 2004, 08:24:53 PM
I'm afraid you shouldn't keep it this way.
By commenting the line, the resident protection for DOS programs was completely disabled.

Start regedit, please, and navigate to the key
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\VirtualDeviceDrivers
What is the value of VDD?
Title: Re:Avast Blocking Software Installation !!!
Post by: moses_x on March 17, 2004, 09:01:02 PM
I'm afraid you shouldn't keep it this way.
By commenting the line, the resident protection for DOS programs was completely disabled.

Start regedit, please, and navigate to the key
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\VirtualDeviceDrivers
What is the value of VDD?

Value of VDD:

gpib-vdd.dll
C:\Arquivos de programas\Alwil Software\Avast4\aswMonVd.dll
C:\Arquivos de programas\Alwil Software\Avast4\aswMonVd.dll
C:\Arquivos de programas\Alwil Software\Avast4\aswMonVd.dll
C:\Arquivos de programas\Alwil Software\Avast4\aswMonVd.dll
C:\Arquivos de programas\Alwil Software\Avast4\aswMonVd.dll
C:\Arquivos de programas\Alwil Software\Avast4\aswMonVd.dll
Title: Re:Avast Blocking Software Installation !!!
Post by: igor on March 17, 2004, 09:13:32 PM
OK, try to delete the multiple avast values (keep only one aswMonVd.dll item). Does it help (when you uncomment the line in config.nt again).

As I understand, gpib-vdd.dll is some kind of National Instruments driver... could be?
Title: Re:Avast Blocking Software Installation !!!
Post by: moses_x on March 17, 2004, 09:35:55 PM
OK, try to delete the multiple avast values (keep only one aswMonVd.dll item). Does it help (when you uncomment the line in config.nt again).

As I understand, gpib-vdd.dll is some kind of National Instruments driver... could be?
YES. I´ve remove REM from config.nt and deleted multiple values.
The softwares are working !!!!
Gpib-vdd is a National Instrument driver.
Can you explain a little more ??? I´m curios about
Title: Re:Avast Blocking Software Installation !!!
Post by: Lisandro on March 18, 2004, 12:10:27 AM
OK, try to delete the multiple avast values (keep only one aswMonVd.dll item). Does it help (when you uncomment the line in config.nt again).

As I understand, gpib-vdd.dll is some kind of National Instruments driver... could be?
YES. I´ve remove REM from config.nt and deleted multiple values.
The softwares are working !!!!
Gpib-vdd is a National Instrument driver.
Can you explain a little more ??? I´m curios about

Moses, you had a similar problem than I in the past but Igor aswered you faster than I could go back here. The driver were blocking the correct installation (and registration) of the avast driver. You won't be able to use DOS under XP at that condition and installation capability.

Be sure the comment into the config.nt file was removed.
This is the same thing of uninstalling Norton before installing avast!  :-*
Title: Re:Avast Blocking Software Installation !!!
Post by: moses_x on March 18, 2004, 01:23:10 AM
Thank you guys !!!!
I've never thought that the GPIB driver could messed up Avast Installation. But now the problem were solved !!!
Thanks again,and congratulations about this support Forum. I hope Alwil continue this excelent support. :)
Title: Re:Avast Blocking Software Installation !!!
Post by: igor on March 18, 2004, 09:28:21 AM
Maybe it was not the fault of gpib-vdd.dll itself this time... I guess there shouldn't have been multiple occurrences of avast! driver.
Title: Re:Avast Blocking Software Installation !!!
Post by: beck on March 18, 2004, 07:02:41 PM
I was having the same problem with the install stopping, but it didn't disappear. I had multiple avast entries in that registry key also. I've changed the value to just have one. I wonder how they all got in there? Hopefully, I'll be able to install windows updates again. If it does work, and I'll let you know, perhaps this should be put in the FAQ?

Maybe the team should figure out how so many avast entries are getting in there?
Title: Re:Avast Blocking Software Installation !!!
Post by: beck on March 18, 2004, 08:37:23 PM
Well, that didn't fix my problem.  :'(  Oh well. I'll live with it.

What I do to install now is stop and put all avast services to manual, reboot, kill any that I missed as soon as the system boots, install, put them all back to automatic, and reboot.