Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: coldpatrix on February 16, 2008, 10:35:20 AM
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Hi to everyone,
i have a problem with Avast 4.7 Home Edition. My OS is Win98SE and Avast can't make the automatic updates. A popup message said that it's impossibile to reach port 80 and the program can't communicate with the server for the updates.
I tried to change all the settings in another way but, altought the changes, Avast gives the same problem.
What can i do to solve this problem?
Waiting for your reply...
Thanks a lot
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How long have you had avast? Does your firewall allow avast.setup internet access?
What was your previous antivirus and how was it removed?
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I have Avast on my pc since two or three month (previously uninstalled to try to solve this problem).
I don't have any firewall on my OS, and i have opened port 80 in my router.
I previoulsy had Kaspersky Internet Security and i removed it with the regular uninstallation and with a registry clean of unused voices of that program...
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Okay, that rules out the firewall issue. Unless the router has a firewall that is not allowing avast.setup.
Does webshield seem to be scanning? And mail scanner is working?
Did auto updates work before? Do manual updates work?
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Only Resident protection works. Webshield, mail scanner and Istant messenger protection don't work (they show the number 0 for the checked filed and for the infected file simultaneously).
Auto updates worked once or twice in this three months, but usually (now always!) don't work. Manual updates work correctly.
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Webshield and the Internet mail scanner have to have the proxy set up manually in win98se. Not sure about IM.
http://avast.com/eng/webshield_issues.html
for webshield see the above link.
Did you just do or have an auto program up date? That used to be an issue with 98/me. I always had to uninstall/reinstall after a program update as some features didn't work.
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I have set the port 12080 on my lan configuration and on my router. Is even this the port for the automatic updates?
In this case, opening that port i have solved the problem...
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After a reboot, now Webshield works!
I'm testing the IM with a trasfert of a file on Messenger...
And now...what about automatic updates?
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Well at least webshield is now working. :)
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Yes but it's slow...in 20 mins, only 8 files checked...
IM doesn't work...i tried to trasfer a file in Messenger but no segnalations...
Waiting for automatic updates...
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Webshield only scans incoming. In 1hour 42 min 165 files, but I've been here most of that time.
Like I said, I don't use IM so I don't know if there is something else to setup.
I get an update as some as I start my computer. I've got the always connecte box checked. When I had dial up I had dial up box checked and recieved up dates when I connected.
Can you check there and see if anything is checked?
Right click the "a" icon, program settings,update conections.
Other than that, I'm out of ideas.
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I have checked everything and your setting are even the mine.
A question: i have a dsl connection. I have to check the dial up box or not?
P.S. Thanks a lot for your support!
In this case, only two providers are active: Webshield and Resident Protection, right? I don't use any mail program, i don't want to check p2p...so is it correct?
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DSl, always connected.
Webshield, standard shield(resident protection), Instant messenger(if you want to use IM), and network shield should be enabled.