Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: iga on March 19, 2008, 09:12:25 AM
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Can anybody help
Avast is not working right i done everything to try and fix it,
It will not update it said that the files where bad so i uninstalled avast and reinstalled avast
and still did not fix it,
so i restore my pc and still notting avast just will not work anymore on my pc no matter how many times
i uninstall it and reinstall, it just will not update at all i don't know what has happend this all started after i install the 4.8 beta it was ok for a few days and then this!
i really want to have avast on my pc again but i cannot fix this? i am useing Avira antiVir personalEdition classic for now it seems to work ok and it seems good but i would like to have avast again but just can not get it to work!
its not that my firewall is stopong it or anything its just when i launch from the shortcut and try to update it just sits there doing notting same also from the taskbar!
Any help thanks!
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hai iga it might cause conflict if you have two anti-virus program. So try to uninstall two of this anti-virus program and after that install avast ( Restart the computer when it need ) than wait for the avast to update and if it still not updating than i need to think. Oh ya did you registered avast? And what window your using ?
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Thanks
But no i did not have two anti-virus programs on my pc just avast that was it!
avast was registered and my windows is win xp home!
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you said that you have Avira antiVir personalEdition classic?
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i put that on my pc after i uninstalled avast all together
so i could have some kind of security for my pc!
but it was not on my pc befor that or while
i had avast on my pc!
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OK well try to check some of the forum that might help you out form this problem by writing update problem on the search tool bar on top of the avast. Go here if you can get it http://forum.avast.com/index.php?action=search2
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Can you manually update avast? :P
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ok i got it installed
and working now and updates ok!
but now it will not update to the beta 4.8 when i try to install the beta the
Error says
cannot write file to C:\program files\Alwil software\Avast4\setup\servers.def!
An error has occured during the update to the beta version.
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ok try download the update from here http://files.avast.com/files/beta/aswbeta.exe and download it or go visit this thread http://forum.avast.com/index.php?topic=33621.0
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yeah i try the download u gave its still the same can not update to the beta! i don't know what to do anymore!
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yeah i try the download u gave its still the same can not update to the beta! i don't know what to do anymore!
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again / update to beta?
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i tryed to uninstall like u where saying and i'm getting the error
avast!
A setiface error has occurred: 2
Try to reinstall or contact support, please
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i tryed to uninstall like u where saying and i'm getting the error
avast!
A setiface error has occurred: 2
Try to reinstall or contact support, please
I suggest an installation from the scratch:
1. Uninstall avast from Control Panel first (if you can).
2. Boot.
3. Use Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) for complete uninstallation.
4. Boot.
5. Install again the last version.
6. Boot.
7. Check and post the results.
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yeah i have done all of that now and i can still not update to the beta
still give me the same error?
One thing i did see in c programs Alwil software folder is there is two folders name Avast4 and Avast4(2) in Avast4(2) its like some files and folders are gone but there is a few still there,
they are DATA(2) ENGLISH(2) images(2) Setup(2) and a DefTasks XML Document 21KB.
i did try to delete that folder but it will not let me!
in the other folder that says Avast4 all of the files and folders are there i think its the other folder Avast4(2)
thats stoping me from updateing to beta some how?
i just can not delete that folder no matter what i do? the error says if i try to delete that folder Avast4(2) can not delete 400.vps access is denied make sure the disk is not full or write-protected and that the file is not currently in use.
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You have a screwed up installation, sorry for getting technical ;D
It would probably be best to first Download the latest version of avast http://www.avast.com/eng/download-avast-home.html (http://www.avast.com/eng/download-avast-home.html) and save it to your HDD, somewhere you can find it again. Use that when you reinstall avast 4.7.1098..
Did you run the uninstall utility as Tech mentioned in item 3 as that should have removed the folders. However since you have some renamed folders, the ones with (2) may not get removed as it wouldn't be expecting that.
It is essential to reboot between stages.
After running the uninstall utility, check and ensure the Alwil Software folder and all sub folders have been removed.
Then and only then, install avast 4.7.1098 (the current regular release), reboot and enter your registration key again.
Check that your installation has completed correctly only one avast4, data, English folder, etc. If so then using the aswbeta.exe try to update to the 4.8 beta.
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yeah i know its all messed up big time!
i did run the uninstaller but it did not work on any of does files i just could not get them deleted
i can not even rename them folders Avast4(2) i cannot do anything with them at all i have try everything
i cannot rename them delete them notting at all they are just sitting there been a pain!
unless there is a way to get them out in the Registry i have use the Registry a lot in the past to get junk out! if you know how? Thanks!
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Did you restart after you uninstall avast? Did you restart after you install avast?
Avast4(2) i cannot do anything with them at all i have try everything
i cannot rename them delete them notting at all they are just sitting there been a pain!
If you still cant deleted the Avast4(2) than try download this software by going this website http://ccollomb.free.fr/unlocker/ and use this program to delete the Avast4(2)
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Can you boot in Safe Mode and try to delete the files from there (maybe running the uninstall tool)?
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I did go into Safe Mode today and it did work
i was able to delete that Avast4(2) folder and files it did work, they are gone now
and i did reinstall avast but i still cannot update to the beta i'm still getting that same error!
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There is something in the registry that doing this.
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i was able to delete that Avast4(2) folder and files it did work, they are gone now
and i did reinstall avast but i still cannot update to the beta i'm still getting that same error!
In which path are you trying to install?
Are you logged as an administrator?
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yeah i am loged on as the administrator
and i am useing the default path to install avast,
I do think it prob could be some kind of registry
thing as well maybe i really don't know?
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Whats the latests vision of your avast after you updated it?
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It is (4.7.1098)
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Sorry if you already answer this, but did you use any other antivirus in this computer in the past? Something in registry is blocking avast to install.
Can't you test your computer against on-line scanners like Kaspersky or BitDefender and check you it's clean?
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No i never had any other antivirus on my pc befor avast,
I did a online virus scan with BitDefender and one or to other's
they said no virus or anything else!
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Can you manually delete this registry keys?
HKEY_CURRENT_USER\Software\ALWIL Software
HKEY_LOCAL_MACHINE\SOFTWARE\ALWIL Software
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Delete them while avast is installed?
avast is working ok it just will not update to the beta thats all,
If i delete them will that stop avast from working right?
because i have uninstalled and reinstalled avast so mean times now
i don't want to be reinstalling it again if i can!
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Is ok you doesnt need to reinstall avast any more. And the problem you having is not update to the beta.
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Delete them while avast is installed?
No, of course not.
avast is working ok it just will not update to the beta thats all,
So, can you wait for the next gold version?