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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Chi_08 on March 24, 2008, 01:29:33 PM

Title: RPC Error and VPS deleted error
Post by: Chi_08 on March 24, 2008, 01:29:33 PM

Hi

I've been having endless problems with avast hope someone can help me.
My Avast keeps giving me an error when it refuses to start up it says
1. avast: The AAVM subsystem detected a RPC error
2. 42040=VPS file was detected

Whatever is happening my antivirus stops working period. When i've tried to update Avast it updates and works perfectly well for like a day then the following day it stops working and start giving me the above error messages. i don't know what else to do!!!!!!!


Someone please help!!!!!  :'(

Title: Re: RPC Error and VPS deleted error
Post by: Chi_08 on March 24, 2008, 01:31:06 PM

by the way i'm using the Avast Home Edition. Running it on Windows XP...

Title: Re: RPC Error and VPS deleted error
Post by: Lisandro on March 24, 2008, 01:35:48 PM

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing.

If this does not help, can you uninstall / boot / install / boot again?

Do you have any other antivirus installed in your computer?
Did you have in the past? Which one?
Do you use a firewall? Which one?

Also, take a look into Administrative Tools > Services
and see how the four avast services are set to start (automatically or manual).

Also, check your system time and date and if your registration is still valid (14 months).

Title: Re: RPC Error and VPS deleted error
Post by: Chi_08 on March 24, 2008, 01:46:06 PM

i tried the repair option and it didn't work when i tried it. i've had norton on before then i removed it. then avg briefly also removed it. they where both highly useless antiviruses.

I've also gone to services and checked if they automatically start and they all do. i've even stopped and restarted them to no avail.

:-) i've been avoiding uninstalling avast. but it seems i might have to try that out.
 
thanks

Title: Re: RPC Error and VPS deleted error
Post by: Lisandro on March 24, 2008, 03:26:22 PM

Quote from: Chi_08 on March 24, 2008, 01:46:06 PM

i've had norton on before then i removed it.

How?
Norton is notorious to cause RPC errors...
1) Remove NAV through Add/Remove programs from Control Panel (or any other Symantec product). Boot.
2) Use Norton Removal Tool for Windows 2000/XP/Vista (http://fileforum.betanews.com/detail/Norton_Removal_Tool_for_Windows_2000XPVista/1169144666/1). Boot.
3) Install avast! (or repair the installation) and boot.

Title: Re: RPC Error and VPS deleted error
Post by: Chi_08 on March 25, 2008, 11:37:56 AM

heya

i've used the Norton removal tool and my avast is working at the moment. now only time will tell. it may just stop working on me again. if it does i will shout.

thank you

Title: Re: RPC Error and VPS deleted error
Post by: Lisandro on March 25, 2008, 12:39:13 PM

Quote from: Chi_08 on March 25, 2008, 11:37:56 AM

i've used the Norton removal tool and my avast is working at the moment. now only time will tell. it may just stop working on me again. if it does i will shout.

Will be here to help.
Feel free to come back any time you need help. Welcome to avast forums.

Title: Re: RPC Error and VPS deleted error
Post by: Chi_08 on March 28, 2008, 11:37:04 AM

 :'(

it worked only for a few days then it hung up on me. it stopped working again... mmm... i'm running out of ideas? anyone got any ideas? its still giving me the same errors as mentioned above

Title: Re: RPC Error and VPS deleted error
Post by: Lisandro on March 28, 2008, 01:22:43 PM

I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Use Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) for complete uninstallation.
4. Boot.
5. Install again the last version.
6. Boot.
7. Check and post the results.

Title: Re: RPC Error and VPS deleted error
Post by: Chi_08 on March 31, 2008, 08:37:07 AM

i uninstalled it and rebooted it. then reloaded it. it still packed up on me after about 4 times of normal starting up of my pc. i'm not sure wats wrong... maybe there is something avast doesn't agree with in my operating system. i'll try again this afternoon... but i'm not too hopeful

Title: Re: RPC Error and VPS deleted error
Post by: Lisandro on April 01, 2008, 04:51:38 AM

Norton... :P
Did you use Norton Removal Tool for Windows 2000/XP/Vista (http://fileforum.betanews.com/detail/Norton_Removal_Tool_for_Windows_2000XPVista/1169144666/1) ?

Title: Re: RPC Error and VPS deleted error
Post by: Chi_08 on April 08, 2008, 11:29:55 AM

i did use the removal tool and i've tried all i can. reload avast more times than once but the error persists. its the same error the messages named above that are occuring. Are there any XP that i may need in order to run the antivirus...

Title: Re: RPC Error and VPS deleted error
Post by: Lisandro on April 08, 2008, 01:55:10 PM

Some virus destroy the antivirus installation.
Can you try full computer on-line scanning?
Kaspersky (http://www.kaspersky.com/virusscanner) (very good detection rates)
ESET NOD32 (http://www.eset.com/onlinescan/)
Trendmicro housecall (http://www.trendmicro.com/hc_intro/default.asp)
F-Secure (http://support.f-secure.com/enu/home/ols.shtml)
BitDefender (http://www.bitdefender.com/scan8/ie.html) (free removal of the malware)

Title: Re: RPC Error and VPS deleted error
Post by: Chi_08 on April 08, 2008, 02:12:30 PM

thanks i'll try try that and let u know how it goes....