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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: GreGambler on March 26, 2008, 12:51:55 PM

Title: Problem with Avast! screen saver
Post by: GreGambler on March 26, 2008, 12:51:55 PM

Hi,

I've got problem with Avast! screen saver. When it starts I got a message like in attachment ???

I use Avast! Pro  ;D XP Pro SP2, all software up to date.

Avast! screen saver works perfectly till today morning  :'( I didn't install any new software yesterday or today morning.

I'll be grateful for any help. Greetings.

Title: Re: Problem with Avast! screen saver
Post by: Lisandro on March 26, 2008, 01:47:02 PM

Are you using the beta or the last official release?
Can you check the folder <avast>\data\log
Are there any files called unpXXXX there  (where XXXX is a random number)?
If so, send them to vlk (at) avast.com
They may contain more information about the problem (maybe a link to this thread).

Vlk explains how to create a dump file here: http://forum.avast.com/index.php?topic=22636.msg187340#msg187340 and here: http://forum.avast.com/index.php?topic=23283.msg193594#msg193594  ;)

Title: Re: Problem with Avast! screen saver
Post by: GreGambler on March 26, 2008, 10:24:50 PM

Hi again,

I'm using official release of Avast!

I checked folder that you mentioned. There are a few files, but most of them (especially the newest) are empty (size: 0 kb).

I don't know where is the problem...

Title: Re: Problem with Avast! screen saver
Post by: Lisandro on March 27, 2008, 01:27:16 PM

Or you can try a new installation from the scratch or you can follow the Vlk's dump generation routines. I know they're not that simple... but could help (are necessary) for troubleshooting.

Title: Re: Problem with Avast! screen saver
Post by: igor on March 28, 2008, 10:23:28 AM

The first link to dump generation (the "blue screen" dump) is not relevant here I think.
The second one (hangrep.exe), however, might help if invoked at the moment the error message is displayed.

Title: Re: Problem with Avast! screen saver
Post by: GreGambler on March 28, 2008, 11:54:08 PM

Quote from: igor on March 28, 2008, 10:23:28 AM

The second one (hangrep.exe), however, might help if invoked at the moment the error message is displayed.

I just created dump file (when the error was displayed) and upload it to ftp://ftp.avast.com/incoming

I hope it help to solve the problem :-\ Waiting for your suggestions. Thanks in advance :)

Title: Re: Problem with Avast! screen saver
Post by: Vlk on March 29, 2008, 12:38:06 AM

GreGambler, could you please also send the file <avast>\data\avast4.ini to my email address?

Thanks
Vlk

Title: Re: Problem with Avast! screen saver
Post by: GreGambler on March 29, 2008, 12:47:26 AM

yes, of course :D I've just send it to you.

Title: Re: Problem with Avast! screen saver
Post by: igor on March 29, 2008, 11:15:41 AM

Thanks for your help... we've fixed a possible issue according to your logs.
Would you be willing to install the latest beta version (http://forum.avast.com/index.php?topic=33621.0) to check that the crash is gone?
Thanks!

Title: Re: Problem with Avast! screen saver
Post by: GreGambler on March 29, 2008, 12:32:13 PM

I installed the lastest release (4.8.1167). So long, so good :D Works (and look) nice.

Thanks a lot for fixing problem!