Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: chameleon on March 20, 2004, 11:10:14 AM

Title: error updating
Post by: chameleon on March 20, 2004, 11:10:14 AM

 :'(

Hello All. I have my avast! set to automatic update and about half and hour ago I received a red pop-up screen that stated there was an error in updating.

I proceeded into my administrator account and tried to update from there, but instead the "download packages" page freezes.

Can anyone shed any light?

Thanks.

Title: Re:error updating
Post by: Lisandro on March 20, 2004, 02:53:04 PM

Could be this by a lot of reasons: server down, your ISP problem, Internet traffic...

Can you check if your firewall settings (if any) were ok?
Can you try manual update right now? Does it work?  ;)

Title: Re:error updating
Post by: chameleon on March 21, 2004, 01:43:37 AM

 ??? no, still not updating. same problems present. :o

Title: Re:error updating
Post by: dick on March 21, 2004, 06:37:33 PM

 i was just going to post the same message.i`m having the same problem. when i try to update "avast", i get a message saying an error has occured in port 80. i recently had a firewall installed,but it seems ok. AVAST is allowed access.

Title: Re:error updating
Post by: igor on March 22, 2004, 10:24:18 AM

What processes exactly are allowed access?

Title: Re:error updating
Post by: dick on March 22, 2004, 07:15:13 PM

I contacted the tech support and they e mailed me with instructions AND IT WORKED1   DICK. ;D

Title: Re:error updating
Post by: techie101 on March 22, 2004, 10:26:42 PM

Dick,

Do us a favor....
Post the "instructions" from tech support so other users can share in their knowledge.   (and me too.  ;)

Was it Avast Tech Support via email?
If so, which Avast Team member responded?

Thanks
Techie

Title: Re:error updating
Post by: dick on March 24, 2004, 06:51:40 AM

His name is Michal Zrubecky    mail to: zrubecky@avast.com  GOOD LUCK ;D

Title: Re:error updating
Post by: Lisandro on March 24, 2004, 01:13:40 PM

Quote from: techie101 on March 22, 2004, 10:26:42 PM

Dick,

Do us a favor....
Post the "instructions" from tech support so other users can share in their knowledge.   (and me too.  ;)

Was it Avast Tech Support via email?
If so, which Avast Team member responded?

Thanks
Techie

I'm not sure and don't want to be unfare but, sometimes, we will be pleased to see the tecnical support of avast! posted here and helping us do not have to 'discover' all the tricks by ourselves... There are a lot of threats now that are being 'solved' by email and we cannot learn from them...

If I'm wrong, please, correct me. Better with facts than just words  ;D