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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Govadina on April 01, 2008, 01:55:37 PM

Title: Computer freezes after the latest free Avast home update.
Post by: Govadina on April 01, 2008, 01:55:37 PM
After my Avast auto-updated, it said "would you like to restart now?" I selected no. Then my pc didn’t shutdown properly (I held down the power button). When I turned on the pc and logged on to the account I waited for all programmes to load, Avast finished loading and it hang - I couldn’t push anything but the mouse could move, the computers disc read icon didn’t blink or light up. Repeating this a couple of times, I noticed if I exit a program from the tray icon before Avast fully loads it sometimes doesn’t hang and everything works just a bit slower. If I don’t do anything the pc hangs or processes extremely slowly, it takes a couple of minuets for an icon to highlight if mouse-overed. After I uninstall avast this is no longer a problem, so I believe its Avast fault. I tried reinstalling Avast, system restoring a couple of times and nothing worked. Latter I made a new windows account and there were no problems with Avast, but on the old account it still hanged if Avast was installed, I don’t have any other antivirus or scanning programs. Please help!
Title: Re: Computer freezes after the latest free Avast home update.
Post by: Lisandro on April 01, 2008, 02:11:19 PM
In some computers, update from 4.7 to 4.8 version could due to problems.
I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) and use it for complete uninstallation.
4. Boot.
5. Install again the last avast! (http://www.avast.com/eng/programs.html) version.
6. Boot.
7. Check and post the results.

Also, which is your operational system? Any other security programs that could interfere?
Title: Re: Computer freezes after the latest free Avast home update.
Post by: Govadina on April 01, 2008, 02:17:36 PM
I did, but I can try again

I’m running on
Microsoft Windows XP
Home Edition
Version 2002
Service pack 2
Title: Re: Computer freezes after the latest free Avast home update.
Post by: alanrf on April 01, 2008, 02:22:38 PM
Tech ... may I suggest that for now it would be best in your script that you stress the need to download the new version of the avast uninstall utility?
Title: Re: Computer freezes after the latest free Avast home update.
Post by: Lisandro on April 01, 2008, 02:34:51 PM
Tech ... may I suggest that for now it would be best in your script that you stress the need to download the new version of the avast uninstall utility?
Done ;)
Title: Re: Computer freezes after the latest free Avast home update.
Post by: alanrf on April 01, 2008, 02:40:37 PM
Sorry Tech in English that wording is confusing - please consider changing "last" to "latest" or "most recent".
Title: Re: Computer freezes after the latest free Avast home update.
Post by: Lisandro on April 01, 2008, 02:58:36 PM
Sorry Tech in English that wording is confusing - please consider changing "last" to "latest" or "most recent".
Thanks. Done.
Title: Re: Computer freezes after the latest free Avast home update.
Post by: Govadina on April 01, 2008, 04:56:35 PM
Tried everything a couple of times even deleted Alwil from registry, but still noting.
Title: Re: Computer freezes after the latest free Avast home update.
Post by: Lisandro on April 01, 2008, 04:59:04 PM
If it is still there, please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
Title: Re: Computer freezes after the latest free Avast home update.
Post by: Govadina on April 01, 2008, 06:51:33 PM
I actually just downloaded an older version (4.7) and now there are no problems. Just what I disabled automatic updating, so I’ll wait until another new version comes. Tell me if you really need the log, I can return the problem and copy it.
Title: Re: Computer freezes after the latest free Avast home update.
Post by: DavidR on April 01, 2008, 07:51:38 PM
You might not, it depends if there any changes to the way the VPS is updated in the future it may require you update the program to be able to get the VPS updates.
Title: Re: Computer freezes after the latest free Avast home update.
Post by: SilverScooby on April 01, 2008, 09:32:52 PM
I have exactly this problem on our 2 Dell laptops running XP SP2.

Frezzes, freezes, freezes. On the internet at first. Then I tried defrag, which took hours.

It just installed with the standard oprions - I didn't alter it at all

I'll uninstall with aswclear.exe (thanks for the link) and reinstall the previous version, 4.7.1098

It's on filehippo if anyone else wants it!

http://www.filehippo.com/download_avast_antivirus/?3537



Title: Re: Computer freezes after the latest free Avast home update.
Post by: Lisandro on April 01, 2008, 09:45:25 PM
Hmmm... using 4.7 instead of 4.8 is losing a lot of new features.
It would be better an installation from scratch and try to solve any pending issue with 4.8.

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) and use it for complete uninstallation.
4. Boot.
5. Install again the last avast! (http://www.avast.com/eng/programs.html) version.
6. Boot.
7. Check and post the results.
Title: Re: Computer freezes after the latest free Avast home update.
Post by: igor on April 02, 2008, 10:48:08 AM
If the PC really freezes, I'd suggest to try to generate a memory dump, as described here (http://forum.avast.com/index.php?topic=2850.msg20171#msg20171).
The dump could tell us where the problem might be.
Title: Re: Computer freezes after the latest free Avast home update.
Post by: Govadina on April 03, 2008, 12:11:01 AM
Hmmm... using 4.7 instead of 4.8 is losing a lot of new features.
It would be better an installation from scratch and try to solve any pending issue with 4.8.

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) and use it for complete uninstallation.
4. Boot.
5. Install again the last avast! (http://www.avast.com/eng/programs.html) version.
6. Boot.
7. Check and post the results.

Ones again, I have done this - no difference. I remind that it doesn’t work on my old windows account; it works perfectly if I make a new one and test Avast on it. I need the old account functional with no exceptions.

Quote
If the PC really freezes, I'd suggest to try to generate a memory dump, as described here.
The dump could tell us where the problem might be.
If I return the problem will I be able to let my pc freeze on purpose and leave it for some time, power off the pc, then go into safe mode and generate the memory dump?(it doesn’t bug in safe mode since there are no taskbar icons).
Title: Re: Computer freezes after the latest free Avast home update.
Post by: OisteinR on April 03, 2008, 01:05:24 AM
I had that problem with 4.8, and here's what I had to do to solve the problem.

1. Download the latest version of Avast Uninstall (aswclear.exe dated 31.03.2008)
2. Try to uninstall avast from Control Panel first. That was impossible for me though......
2. Boot in Safe Mode.
3. Use the latest Avast Uninstaller.
4. Boot to normal Windows.
5. Install the latest avast! version. (4.8)
6. Boot again.

Everything is perfect now!  :)

Title: Re: Computer freezes after the latest free Avast home update.
Post by: Lisandro on April 03, 2008, 01:13:32 AM
If I return the problem will I be able to let my pc freeze on purpose and leave it for some time, power off the pc, then go into safe mode and generate the memory dump?(it doesn’t bug in safe mode since there are no taskbar icons).
No, the dump must be generated while you're using normal Windows (not Safe Mode) as described in the link posted by Igor.

Maybe you should test what OisteinR posted before.
Title: Re: Computer freezes after the latest free Avast home update.
Post by: kcscrapper on April 03, 2008, 03:53:39 AM
Well this is good to know i am not the only one with this problem.....At first i thought i had a virus causing my PC to not boot up...Called a friend to help me....I uninstalled in safe mode did a redownload than reinstalled and PC still would not reboot...So i did another uninstall in safe mode...Till you guy's fix the problem i will be using a different ant-virus program....I can not be without an anti-virus program on my PC and or LapTop....

Looking forward to a fix....

Title: Re: Computer freezes after the latest free Avast home update.
Post by: PiCo on April 03, 2008, 04:43:51 AM
Well this is good to know i am not the only one with this problem.....At first i thought i had a virus causing my PC to not boot up...Called a friend to help me....I uninstalled in safe mode did a redownload than reinstalled and PC still would not reboot...So i did another uninstall in safe mode...Till you guy's fix the problem i will be using a different ant-virus program....I can not be without an anti-virus program on my PC and or LapTop....

Looking forward to a fix....
You can use the 4.7v of Avast! which I'm currently using too! At first I turned to AVG free edition, but didn't like it at all.
Title: Re: Computer freezes after the latest free Avast home update.
Post by: OisteinR on April 03, 2008, 09:42:44 AM
Well this is good to know i am not the only one with this problem.....At first i thought i had a virus causing my PC to not boot up...Called a friend to help me....I uninstalled in safe mode did a redownload than reinstalled and PC still would not reboot...So i did another uninstall in safe mode...Till you guy's fix the problem i will be using a different ant-virus program....I can not be without an anti-virus program on my PC and or LapTop....

Looking forward to a fix....

Did you use the latest avast! uninstaller??? (aswclear.exe)
Title: Re: Computer freezes after the latest free Avast home update.
Post by: Govadina on April 03, 2008, 01:27:18 PM
I had that problem with 4.8, and here's what I had to do to solve the problem.

1. Download the latest version of Avast Uninstall (aswclear.exe dated 31.03.2008)
2. Try to uninstall avast from Control Panel first. That was impossible for me though......
2. Boot in Safe Mode.
3. Use the latest Avast Uninstaller.
4. Boot to normal Windows.
5. Install the latest avast! version. (4.8)
6. Boot again.

Everything is perfect now!  :)


Ones, again - doesn't work.
Title: Re: Computer freezes after the latest free Avast home update.
Post by: alanrf on April 03, 2008, 01:54:53 PM
Can you please try something different.

In Safe mode can you please go to the avast Program Settings > Troubleshooting and check the boxes "Disable rootkit scan" and "Disable avast self-defense module"

Then reboot into Normal mode.
Title: Re: Computer freezes after the latest free Avast home update.
Post by: Lisandro on April 03, 2008, 02:12:21 PM
Till you guy's fix the problem i will be using a different ant-virus program....I can not be without an anti-virus program on my PC and or LapTop...
Did you uninstall this another antivirus before trying to install avast?
Is it Norton? Or McAfee?
Title: Re: Computer freezes after the latest free Avast home update.
Post by: kcscrapper on April 03, 2008, 04:29:52 PM
As a matter of fact i did have Norton it came preinstalled on my PC and my Laptop...I uninstalled Norton on both of them and installed Avast...This was over a year ago i had no problems with Avast till this new upgrade...I also talked my daughter into Avast or AVG's paid version now she will have to uninstall Avast....I am useing Windows XP home edition Service pack 2 on my desktop PC and using Windows Vista on my LapTop...

I didn't know there was an (aswclear.exe) you had to download so no i didn't use it ....

kcscrapper


Title: Re: Computer freezes after the latest free Avast home update.
Post by: Lisandro on April 03, 2008, 04:33:07 PM
1) Remove NAV through Add/Remove programs from Control Panel (if there is LiveUpdate or other Symantec product there). Also remove AVG in the computer it is running. Look, disable is not enough. Boot.

2) Use Norton Removal Tool for Windows 2000/XP/Vista (http://fileforum.betanews.com/detail/Norton_Removal_Tool_for_Windows_2000XPVista/1169144666/1). Boot.

3) Install avast from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) and use it for complete uninstallation.
4. Boot.
5. Install again the last avast! (http://www.avast.com/eng/programs.html) version.
6. Boot.
7. Check and post the results.
Title: Re: Computer freezes after the latest free Avast home update.
Post by: ManicFury on April 04, 2008, 01:29:42 AM
I've also had this problem and have had to uninstall for the moment... I think I may know whats causing this problem, and hope the tech staff with correct this issue... when avast updates the program, watch the names of the new files being updated; they are pro version-ed,,, since I run free home edition, this may be what's causing the conflict(s)?!? Don't really know, but just an observation.
Title: Re: Computer freezes after the latest free Avast home update.
Post by: 2007i on April 04, 2008, 02:23:47 AM

2) Use Norton Removal Tool for Windows 2000/XP/Vista (http://fileforum.betanews.com/detail/Norton_Removal_Tool_for_Windows_2000XPVista/1169144666/1). Boot.

3) Install avast from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) and use it for complete uninstallation.
4. Boot.
5. Install again the last avast! (http://www.avast.com/eng/programs.html) version.
6. Boot.
7. Check and post the results.


I join this thread having same problems even after following this advice!
Attached setup.log
Title: Re: Computer freezes after the latest free Avast home update.
Post by: kcscrapper on April 04, 2008, 02:30:39 AM
Thank you Tech....   :-*

I downloaded the Norton uninstall tool and used it...Also used the aswclear.exe tool...Uninstalled AVG and reinstalled Avast...Than i rebooted PC held my breath and the PC booted back up just fine...With 2 very small freeze ups that lasted maybe 2 seconds each...Now i know what i need to do to my daughters PC tomorrow...Once again thank you for your help....

kcscrapper
Title: Re: Computer freezes after the latest free Avast home update.
Post by: Lisandro on April 04, 2008, 03:47:57 AM
Thank you Tech....   :-*
You're welcome. Feel free to come back any time you need help or just to change experiences 8)
Title: Re: Computer freezes after the latest free Avast home update.
Post by: Rick F on April 04, 2008, 05:13:08 AM
<snip> when avast updates the program, watch the names of the new files being updated; they are pro version-ed,,, since I run free home edition, this may be what's causing the conflict(s)?!? Don't really know, but just an observation.
I'm pretty sure that's not the cause. Avast free addition has all the modules present for when/if you upgrade to Pro version so you won't have to download another time.  They're kept dormant until when / if you upgrade.
Title: Re: Computer freezes after the latest free Avast home update.
Post by: Govadina on April 07, 2008, 07:52:42 PM
 :'(I tried everything listed here and all I could think of. And that’s a lot really; I literally spent a whole day trying to get it work on that account, yet nothing. So ill be just waiting for an update aimed to fix this.

P.S. I had Norton on my pc from the start, after it asked me to pay I picked Avast instead, when this problem appeared I used the Norton uninstall utility, since a couple of years ago I uninstalled Norton threw add/remove programs.

A former satisfied Avast user I am, used the program for about 4 years and now this…

*sigh*
Title: Re: Computer freezes after the latest free Avast home update.
Post by: Lisandro on April 07, 2008, 08:24:26 PM
I had Norton on my pc from the start, after it asked me to pay I picked Avast instead, when this problem appeared I used the Norton uninstall utility, since a couple of years ago I uninstalled Norton threw add/remove programs.
I'm quite sure the order of the uninstallation must be: 1st, Control Panel then 2nd, the tool and not the opposite.
Title: Re: Computer freezes after the latest free Avast home update.
Post by: 2007i on April 07, 2008, 11:35:34 PM
which OS are we talking about?

If XP perhaps you got SP3 RC installed? - then look no further. I had the same issue on a XP3 box and all was fine again after a clean XP installation.
Title: Re: Computer freezes after the latest free Avast home update.
Post by: Govadina on April 08, 2008, 02:04:59 PM
I tried all orders it just wont work on that account.