Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: chappers on April 01, 2008, 10:48:33 PM
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hi all, just installed yesterday.
BUT
ashWebSv.exe is taking 90-100% of me cpu.
Have no other AV/HJ/Adaware programs running and its getting annoying.
Have no virus's, no malware, no hj attempts
me pc is not slow - 3Ghz P4 Prescott with 2GB DDR running Win XP Pro
Currently with just the usual programs in the background, this window open and me email app open, its taking 160MB of ram @average 95% of the cpu.
if i cant a fix, i will be going back to me last Av proggy.
I have the 4.8 Home edition btw
please tell me how to close/end this exe as as i guessed i cant stop it from the taskmgr
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ashWebSv.exe is taking 90-100% of me cpu.
where did you see this? taskmanager or in an other program?
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in taskmgr - screeny to come
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(http://i122.photobucket.com/albums/o257/chappersuk/av.jpg)
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What were you doing whilst this is like that, listening to streaming audio, video, just browsing, etc. ?
What is your browser ?
You can click the avast 'a' icon, which will open the On-Access Protection screen, if you see a button Details... click it and you will see icons on the left. Select the Web Shield icon and click Terminate, you will be asked if you want to persist the changes, for now answer No or it will continue in the next boot.
These are my current TM readings and I too have XP Pro, Firefox, web shield enabled and just browsing on the forums. The VM Size we have been informed provides a more accurate figure of memory use, though the Mem Usage is 39,900 way, way lower that the 191MB figure yours is showing.
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just having one seamonkey browser, mail open and having the usual things in the background.
by opting for terminate or pause, the ashWebSv.exe is always there after iv tried to end it in the access bit.
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I'm not sure that seamonkey is in the list of supported browsers (I know it is the old mozilla browser, but now re-branded), unfortunately there is nowhere a user can look to see what are the supported browsers.
What are the usual things in the background, I don't know, especially if they have any Internet interface ?
Pausing in the web shield only pauses the scanning, but traffic still goes through the proxy, so if seamonkey is a supported browser the web shield proxy is still used, I don't know if that would rack up CPU as it isn't being scanned as normal.
The only other thing I can think of is, have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?
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A dump of the ashWebSv.exe process would be very interesting.
Please note that prior to taking it, you'll have to temporarily disable avast self defense - otherwise, the program responsible for creation of the dump won't be able to open the process.
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A dump of the ashWebSv.exe process would be very interesting.
To create the dump, download and run http://public.avast.com/~vlk/hangrep.exe . In the list of processes select ashWebSv.exe and use the Save button. This generates a file which you can either send to his email address vlk (at) avast.com (if it's smaller than e.g. 1 MB, ZIPed), or upload to ftp://ftp.avast.com/incoming
The command-line version http://public.avast.com/~vlk/userdump.exe . The syntax is
userdump.exe ashWebSv.exe c:\ashWebSv.dmp
(producing dump file in the root of C:\ drive)
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Same problem here... three times in the last month. All of a sudden, my system slows dramatically, I can not access any web sites ("loading") - both FF 3.01 and IE7, but strangely I retain email capabilities. A check of task manager shows the ashwebsv.exe process using 95%+ CPU. A reboot solves the problem, but this seems to be a glitch. I was a long time user of AVG and have been pleased with Avast to date aside from this issue.
Thanks,
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Since this problem dates from April it may not be entirely the same issue, which I would have hoped would have been resolved as there have been a couple of program updates since April.
I don't know if this might have an impact on your problem, but there is a very recent program update (last day or so) available, version 4.8.1229. So I would advise doing a manual update if you aren't using that version. As there would be little point in chasing a possible in an old version of avast.
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Since this problem dates from April it may not be entirely the same issue, which I would have hoped would have been resolved as there have been a couple of program updates since April.
I don't know if this might have an impact on your problem, but there is a very recent program update (last day or so) available, version 4.8.1229. So I would advise doing a manual update if you aren't using that version. As there would be little point in chasing a possible in an old version of avast.
I updated the program earlier in the week to the latest version (1229). Unfortunately, this bug presented itself again this evening. All of a sudden, all web activity ceased and the ashwebsv.exe process was going wild. I was unable to close that process (denied), so again a reboot was required to restore order. This problem seems to be associated with a large number of open tabs within Firefox (at least that is always the case when I am impacted by it).
I sure hope this problem can be resolved and in short order as it is becoming quite annoying. I don't want to go back to AVG, but I never ran into computer paralyzing symptoms from it when I was using that program.
UPDATE: in perusing this forum I stumbled onto the following link... seems there might be a connection to the problems noted in this thread and many are suffering from it: http://forum.avast.com/index.php?topic=37024.0
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mhowie,
can you please advise us if you are Vista user, if not then what is your operating system?
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mhowie,
can you please advise us if you are Vista user, if not then what is your operating system?
Not a Vista user... XP2 Pro
FWIW, I am not running Norton nor have ever had it on my system.
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Any other security programs? Firewall, antispywares...
Is there any useful information into Control Panel > Administrative Tools > Events, specially 'Errors'?
Any Firefox extension that could have bring problems?
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Any other security programs? Firewall, antispywares...
Is there any useful information into Control Panel > Administrative Tools > Events, specially 'Errors'?
Any Firefox extension that could have bring problems?
I use the Windows firewall and also their Defender antispyware product.
What information might be useful to you from the error selections?
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What information might be useful to you from the error selections?
I'm not sure... I'm trying to guess that any error info occurred just before WebShield collapses and start using 100% of the CPU.
Check the folder <avast>\data\log
Are there any files called unpXXXX (where XXXX is a random number) or *.mdmp there?
If so, send them to vlk (at) avast.com
They may contain more information about the problem (maybe a link to this thread).
You can also try dumping the ashwebsv.exe process.
Vlk explains how to create a dump file here: http://forum.avast.com/index.php?topic=22636.msg187340#msg187340 and here: http://forum.avast.com/index.php?topic=23283.msg193594#msg193594 ;)
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Just happened again to me. >:( I was unable to stop the ashwebsv.exe process and a system reboot was my only remedy. I checked the mentioned folder and there is not any sign of files with the names/extensions identified.
I transitioned from AVG as it was asking for me to update when the latest version/signature files were already running... Avast suffers from this periodic bug... which is the greater nuisance? Perhaps there is another product which does not suffer from annoying glitches? Probably not...
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I've been having the same exact problem for a couple of months. I've been using Avast for years now and this problem has only come up recently so I'm guessing it's something to do with a recent update.
Anybody have any ideas what's going on?
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I encounter this bug about once a week. I will be surfing in Firefox and suddenly no websites will respond. I check Task Manager and ashwebsv.exe is taking all available CPU cycles. I can close Firefox and confirm the process has ended, and still it is sucking my CPU. This affects both FF3 and IE7, not allowing any web pages to load. My Trillian instant messenger stays connected and allows messages through.
Today it happened again and I tried to stop the avast Web Scanner service, but after 2 minutes it told me the service could not be stopped because it was not responding. Restarting is the only way I know to get my web browsing back.
I did notice today right after restarting that Avast updated its virus definitions. Perhaps this is due to Avast hanging while trying to update.
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I've also noticed that I stay connected to things like Hotmail and Yahoo messenger.
If I remember correctly, a new version of Avast was released a few months ago. I think it's a problem with a new release because as I said, I've used Avast for years and had no problems prior to a few months ago.
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I was just about to make a thread about this until I found this as it just happened to me.
Since im using a dual core computer, it only takes up 50% of the CPU usage. All i had was MS Word, Firefox, and AIM on when this happend, and this happens quite often. The only way to solve this problem is to reboot, which can be quite annoying when im doing something important. Also, when this service takes eats the CPU, all internet activity ceases.
I am using XP SP3. This also happened with SP2.
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As Vlk said in reply #7, a dump will be needed...
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As Vlk said in reply #7, a dump will be needed...
Or a different AV until this bug is eliminated...
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How do you think that they would find a bug, if it exists, by analysing dump files, etc.
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It happened again just now, and i tried to make a dump file using hangrep.exe. However, the program says failure code 13(i think?) and the dump file is 0KB.
There were 2 .mdmp files in avast/data/log, which had file size of 0KBs each. Im not sure if you want me to uploads those to the FTP server.
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There were 2 .mdmp files in avast/data/log, which had file size of 0KBs each. Im not sure if you want me to uploads those to the FTP server.
They won't help as they're empty...
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There were 2 .mdmp files in avast/data/log, which had file size of 0KBs each. Im not sure if you want me to uploads those to the FTP server.
They won't help as they're empty...
I've let this happen twice now coming across this topic, I too am having issues where the dump files being generated in that particular folder are completely empty, and the process will not terminate at all in any which way, reboot seems to be the only method of fully fixing it at this time.
Any other methods of information that might be helpful?
System is Windows XP SP3, Intel C2D E8400 3GHz CPU, GeForce 8600GT 512MB GPU, 4GB RAM, this only seems to happen while I'm using my web browser (Firefox 3.0.1), though it could just be coincidence since I use that thing most of the day for work.
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Have you also tried userdump.exe? (the command-line program)
Sometimes, it works better.
http://public.avast.com/~vlk/userdump.exe
The syntax is
userdump.exe ashWebSv.exe c:\ashWebSv.dmp
(producing dump file in the root of C:\ drive)
Also, make sure you're logged on as administrator before doing this.
Thanks
Vlk
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Since im using XP home edition, i cannot log in as administrator without going into safe mode (which means i have to reboot). Instead i created a manual user created dump of the entire memory when this happened.
The file is named "ashWebSv_dump.zip" and is in the process of being uploaded into the server.
EDIT: Ok. Im uisng FileZilla atm and i am trying to upload to ftp://ftp.avast.com/incoming. Says i have a critical error and prevents me from uploading. My initial transfer was stopped in the middle.
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Ok, got the bug again today and tried userdump. This is the message it returned:
Dumping process 1188 (ashWebSv.exe) to c:\ashWebSv.dmp...
The process could not be dumped.
Access is denied.
I am running Windows XP Pro with Administrator access.
I was not running anything different from what I normally run every day. There was one slight difference today. I was still able to get to google.com and make successful searches on the site. However, result links I clicked still would not load.
Edit: Looks like this is because I didn't disable the web service first. I will do that next time it happens (another week if past occurrences are any indication). I see there's another thread open on this now, and it seems to have better info. I'll post on it.
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The process could not be dumped.
Access is denied.
Can you temporarily disable the avast self defense module (before dumping)?
1. Right click the 'a' blue icon on system tray.
2. Programs settings > Troubleshooting (tab)
3. Disable self defense module
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The process could not be dumped.
Access is denied.
Can you temporarily disable the avast self defense module (before dumping)?
1. Right click the 'a' blue icon on system tray.
2. Programs settings > Troubleshooting (tab)
3. Disable self defense module
This still does not allow a dump via hangrep, it still gives a failure code 13 and an empty dumpfile.
HOWEVER... it DOES allow me to finally manually terminate the process, and simply restart it without load issues, so a step to making this less painful to fix (eg; reboot), yet no progress in a step to debugging : P
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One thing to note is that ashWebSv.exe is not in the tasklist when the computer starts up. It is somehow executed at a random time, and only few minutes later from the moment i see ashWebSv.exe come up in the tasklist does my internet freeze.
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I am also experiencing this problem with ashWebSv.exe hogging the CPU 100% after surfing the web for a long time. I do not really see a pattern as of what the reason might be, and it takes such a long time for it to occur that it is very hard to find a cause. I am using an Acer Aspire One 150.
Disabling Avast self defense module and killing the ashWebSv process will bring the computer back to a uasable state.
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Just happened again... an update on this situation would be wonderfully nice gentleman? is there a patch to this already that I missed some how?
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Well, it took a month, but I got the bug again today. I was able to get a dump and uploaded it to the FTP server. Hope it helps.
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I'm wondering if it might be worth your while to try the current beta build and see if that has made any inroads into this problem, see here http://forum.avast.com/index.php?topic=39392.0 (http://forum.avast.com/index.php?topic=39392.0) for how to get the beta.
Ignore the rest of the comments on this topic as they relate to the earlier beta build 4.8.1256, the 4.8.1263 resolved the issues reported on this topic.
There is another beta refresh due shortly as a bug that could cause a BSOD though it isn't wide spread, but it may be worth waiting a day or so for the next beta refresh.
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I actually got the dump of ashWebSv.exe using "userdump.exe". I saw somewhere that you can right click the blue a ball -> Program settings -> Troubleshooting -> and click on "Disable avast! self defense module." After disabling it, I was able to create a dump of the process.
For reference, you can end ashWebSv.exe from task manager if you disable the module.
The dump file named "ashWebSv.exe.zip" has been uploaded to ftp://ftp.avast.com/incoming.
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I got the bug again today and was able to access web pages after terminating and then starting the Web Shield. However, ashwebsv.exe was still using all available CPU cycles. Next time I will try disabling the self defense and terminating the process. Perhaps then I will at least be able to avoid a restart.
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Can you try it with the latest beta?
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Can you try it with the latest beta?
Just thought I'd mention that I used to get this problem pretty regularly (every few hours) since I switched from AVG to Avast last week (and yes, I always have a TON of open Firefox tabs), but have not seen it since I upgraded to the latest beta last night (and if I do, I'll try to get a log, of course).
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since I switched from AVG to Avast last week
Use AVG Remover here: http://www.grisoft.com/ww.download-tools
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Well, I already removed AVG via Add/Remove Programs in Control Panel.
Still haven't seen the bug with the latest beta. I imagine it's been fixed.
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Decause that isn't perfect, we are suggesting you also use the uninstall tool which is a little more thorough, as we are seeing more cases in the forums of remnants left after an add remove programs uninstall of the latest version of avg. It is basically belt and braces to ensure there are no remnants that could have any possible interaction.
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Ditto same problems here. I have uploaded ashWebSv(2).dmp to the ftp site. Hope it helps and good luck.
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What program version are you using ?
The latest is 4.8.1290, so if you haven't got that do a manual program update.
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My laptop (XP Home SP3) automatically updated to 4.8.1290 today. DISASTER! reboot took about 10 min, then my firewall (Online Armor) would not start up. Have been running happily for some months since switching from AVG. Only remedy was system restore, and now AVAST shows it is in fact 4.8.1290.
At about the same time my desktop (same software) got into the 100%CPU loop. It has not yet updated. Coincidence?
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My laptop (XP Home SP3) automatically updated to 4.8.1290 today. DISASTER! reboot took about 10 min, then my firewall (Online Armor) would not start up. Have been running happily for some months since switching from AVG. Only remedy was system restore, and now AVAST shows it is in fact 4.8.1290.
At about the same time my desktop (same software) got into the 100%CPU loop. It has not yet updated. Coincidence?
I don't think so... OA is crashing avast, maybe.
http://forum.avast.com/index.php?topic=40299.msg337362#msg337362
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My laptop (XP Home SP3) automatically updated to 4.8.1290 today. DISASTER! reboot took about 10 min, then my firewall (Online Armor) would not start up. Have been running happily for some months since switching from AVG. Only remedy was system restore, and now AVAST shows it is in fact 4.8.1290.
At about the same time my desktop (same software) got into the 100%CPU loop. It has not yet updated. Coincidence?
I do not trust any application that says it is Free when really it costs $39.95 to have it work.
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My laptop (XP Home SP3) automatically updated to 4.8.1290 today. DISASTER! reboot took about 10 min, then my firewall (Online Armor) would not start up. Have been running happily for some months since switching from AVG. Only remedy was system restore, and now AVAST shows it is in fact 4.8.1290.
At about the same time my desktop (same software) got into the 100%CPU loop. It has not yet updated. Coincidence?
I don't think so... OA is crashing avast, maybe.
http://forum.avast.com/index.php?topic=40299.msg337362#msg337362
You are right, after a lot of work, I figured out the following:
I already had Avast installed when I first installed OA. The 4.8.1290 update was the first avast program installation since then. There is a conflict between OA and Avast in the reboot part of the install process. I tried re-installing avast with OA shut down, but on reboot got the same problem. I guess on reboot OA was trying to restart. So I uninstalled OA, and now everything works. I suspect I could re-install OA now and all would be well until I got the next avast program update. So now I have to make a hard choice: OA or Avast?
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What program version are you using ?
The latest is 4.8.1290, so if you haven't got that do a manual program update.
Good suggestion. I was working with an earlier version. Since upgrading, the problem has not returned. Keeping fingers crossed...
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Thanks for the feedback, hopefully this will continue for you.
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I have experienced the same problem occasionally, although less often. On my laptop this happens about once a month -- ashWebSv.exe goes memory-hog, its memory and CPU usage skyrockets for no apparent reason. It doesn't seem to have a specific trigger, and continues after all applications are closed out and I'm staring at only Windows Task Manager. Task Manager reports no network connection activity while this is happening. This last occurred three days ago.
I'm running Windows XP Pro SP2, Windows Firewall is on but not Windows Defender, and I'm also running Spybot SD Resident Protection (TeaTimer.exe) alongside avast! No other antivirus programs were ever installed on it. I updated yesterday to 4.8.1296 (I had 4.8.1229 before) and so far nothing has happened. It is a laptop computer but it is usually not mobile, remaining on my desk 24/7. I have only shut it down to take long trips with it and after the Web Shield goes crazy. I close the screen when I'm not using it, so it hibernates a good 70% of the time or more depending on how my social life is going right at the moment :P . I downloaded hangrep.exe after viewing other posts concerning this hanging problem and if it happens again I'll upload a dump.
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Welcome brainiac256
First of all SP3 SP3 has been out for over 5 months and I am running it on all of my systems without problems.
Secondly TeaTimer.exe is a resource hog and is quite possibly the cause of your problem.
Thirdly Windows Defender is a good application and provides real time protection for Windows Critical files.
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My main concern is not the incredible memory usage, but the amount of CPU time it takes up. I could care less if it shot up to 150,000 K and more (which it did) but I don't see any reason for it to be dominating CPU time for minutes on end with nothing being done. Also, port 80 is blocked while ashWebSv.exe is busy, and it wasn't scanning any incoming files, since there were no incoming files to scan. It distresses me and makes me wonder what's going on. I've never had problems with avast! before, and I've always run SpybotSD in conjunction with it, on my home computer for seven years.
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I can only suggest you activate logging in WebShield...
0. (Disable avast self-defense module: Program settings > Troubleshooting tab of settings.)
1. Edit <avast>\data\avast4.ini file with Notepad (or use step 0 with other text editors).
2. Find the section [WebScanner]
3. Add the line:
EnableLogging=1
4. Restart Web Shield in XP\Vista (terminate and start again) or whole PC in case of Win98
5. Browse (trying to access some webpages)
The log file are <avast>\data\log\ashwebsv.log and ashwebsv.ws.
They would be accessible when WebShield is terminated again.
Post them here or send by mail to rypacek (at) asw.cz
After that, disable the logging to avoid a big log file.
Oh, enable the self-defense module again after that if you have to follow step 0.
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What are the system specifications such as CPU type and speed and amount of RAM?
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OK, this might help.
I encountered this problem only today and that was following an update, VPS: 090307-0; 3/7/2009.
I have three systems in my home office, two desktops and a laptop which is used as a reference machine. It was on the laptop that this problem occurred. The OS is XP Home Edition and the laptop is an HP ZE1110 running 256 mb main memory. I have never encountered this roblem with avast! in the years I have used it...quite a surprise.
Now for a suggestion for avast! staff: I have noticed, in many instances reported here and elsewhere, that this problem seems associated with other security software; often software that has been recently removed. In point of fact, I had pulled AdAware from the laptop in question only last Friday (6 Mar 2009). Today's problem with "ashWebSv.exe" followed the first avast! update made since I cleaned AdAware out of the laptop's system.
A note for the many folks who have "uninstalled" Norton, AVG, AdAware, etc.:
You would be amazed at how much "stuff" is still left in your registry from these applications. I am. For example, Norton (AV and IS) was pulled from our systems 3-4 years ago and I still find bits and pieces of it in the registries. About the only way I know to get rid of this garbage is to do appropriate searches in regedit, delete the bad stuff and run both Reg. Mechanic and Registry Repair. I don't recommend this approach to anyone as it does involve changing the registry and that is always a high-wire act without a net. I mention it only to point out that the amount of garbage a vendor will place on our systems seems to be directly proportional to their unwillingness to clean it out in their uninstalls. How sad!
My best wishes to the avast! staff. I hope you are able to locate and remedy this problem in the near future...after all, I not only recommend avast! to my clients, I use it on my personal systems. ;) Thank you.
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Any system with only 256MB RAM and only a 1GHZ processor is bound to be slow.
My XP Home system is 2.4GHZ with 512MB RAM is about 1/2 as fast as my XP Pro 2.8GHZ with 786MB RAM.
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I have had the same problem for about 6 months now. It happens whenever I am either doing alot in a web browser (usually Firefox) or just when I have had the browser open for a long period of time like I do when I am playing a game. If I disabled Ashwebsv service it has no effect, probably as I am running on a limited account in XP Pro. I have to either do a hard reset or do a shutdown that takes about 10-15 minutes to take place.
I will try to do the dump next time it happens, but since it seems to lockup my computer almost fully, I dont know if I will be able to.
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I just noticed ashWebSv is taking a lot of memory too - not quite as much as previous posts but noticeable.
I'd been having problems with my whole computer freezing for the last few weeks, and couldn't figure out why. Is it possible this ashWebSv.exe business could cause a whole freezup, as opposed to just making browsing impossible?
p.s. I don't really understand this stuff; is ending the ashWebSv process the same as terminating WebShield on the Avast control panel? Also, why is it running when I'm not on the web? Sorry to be an idiot.
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Is ending the ashWebSv process the same as terminating WebShield on the Avast control panel?
Technically, not.
You can't end the service if avast self-defense module is turned on.
But you're trying to kill the symptoms rather than solving the problem.
Which is your firewall? Any other security program that could be interfering with avast? Does it happen with any browser (IE, Firefox?).
Also, why is it running when I'm not on the web? Sorry to be an idiot.
Because it's a Windows Service. It's started and it's running waiting to be used. If you're not browsing or any program is accessing the Internet, it won't take resources of the computer.
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Is ending the ashWebSv process the same as terminating WebShield on the Avast control panel?
Technically, not.
You can't end the service if avast self-defense module is turned on.
But you're trying to kill the symptoms rather than solving the problem.
Which is your firewall? Any other security program that could be interfering with avast? Does it happen with any browser (IE, Firefox?).
Also, why is it running when I'm not on the web? Sorry to be an idiot.
Because it's a Windows Service. It's started and it's running waiting to be used. If you're not browsing or any program is accessing the Internet, it won't take resources of the computer.
I'm using Windows Firewall. No other security program. It was happening with Firefox, haven't checked IE enough yet to know. I thought it was freezing only at the moment I clicked to move around online, but then once it happened while I was not browsing at all.
Hmm.. actually it does use quite a bit of memory, according to Task Manager, even before I go online.
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Does the system only have 256MB RAM?
That is not much RAM and I would add at least another 256MB RAM and even 512MB RAM as RAM is very inexpensive and the best way to boost system performance.
Firefox needs lots of RAM.
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I dont think browsers are related to this problem. I reinstalled and updated my avast. And after reb0ot my pc starts to hang. I check on my task manager and there is 5 or 6 ashwebsv.Exe is running and it eats a lot of memory.
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I dont think browsers are related to this problem. I reinstalled and updated my avast. And after reb0ot my pc starts to hang. I check on my task manager and there is 5 or 6 ashwebsv.Exe is running and it eats a lot of memory.
That most certainly isn't normal as there should only be one instance of ashWebSv.exe running your installation is somehow corrupt.
What is your Operating System ?
What is/are your browser/s ?
Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?
I would suggest a clean reinstall, but if advised after giving the above answers:
Download the latest version of avast http://www.avast.com/eng/download-avast-home.html (http://www.avast.com/eng/download-avast-home.html) and save it to your HDD, somewhere you can find it again. Use that when you reinstall. Ensure that you scroll down and select the avast direct download link for the English version and not Cnet as that is for an on-line installation (not what you want to do). - Direct download for avast Home, English version, http://files.avast.com/iavs4pro/setupeng.exe (http://files.avast.com/iavs4pro/setupeng.exe).
Download the avast! Uninstall Utility, find it here (http://www.avast.com/eng/avast-uninstall-utility.html) and save it to your HDD. - 1. Now uninstall (using add remove programs, if you can't do that start from the next step), reboot.
- 2. run the avast! Uninstall Utility, reboot. If step 1 failed it may be necessary to run this from safe mode, once complete reboot into normal mode.
- 3. install the latest version, reboot.
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Hello
I've occasionally had this problem too but suddenly it has got a lot worse
Avast started to not load at start up and I went into services to put Avast on to 'automatic' at boot up (sth had caused this to change)
Now, I have a one in three chance at bootup that ashServ.exe runs mad and uses up all my processor capacity
When this happens, i don't even have enough resources to shut down and have to unplug the computer
I have avast 4.8 home edition according to one window but the version running is 4.6.1861 according to another window
Have Windows XP and three browers (IE, Safari and Mozilla as i need to test my blog in several browsers)
Like others, I have never really worked out what triggers the problem
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I have avast 4.8 home edition according to one window but the version running is 4.6.1861 according to another window
???
Have you tried repair or a new clean install?
For a repair of avast. Windows, Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.
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Dave, the current version of avast! V4 is 4.8.1368 and I hope the XP is SP3 with the latest updates.
Go to the avast! icon in the taskbar then right click then select Updating then Program Update
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I have something similar happen exactly once that I know of, yesterday.
I have Windows XP (I think SP2), 500MB RAM. No other security software running. No firewalls.
I recently installed new backup software (Genie Soft) and finally got around to rebooting to complete the install yesterday. The laptop pretty much hung during startup. I eventually got task manager to display what was running, and there were two Avast! processes (ashServ.exe and I forgot the other, I think ashMaiSv.exe) each using up nearly 50% of available CPU cycles. Total CPU utilization was an unrelenting 100%. The laptop wouldn't even respond to the power off button, but it turns out it was because all of my frantic ctl-alt-del's were queued up and took about half an hour to get processed. I did eventually get my laptop shut down again.
I rebooted again and went to sleep rather than wait to see what would happen, and this morning all seems well. I checked the Avast! log, and found multiple copies of the following entry description:
AAVM - scanning error: FATAL: NOT ENOUGH DATA GOT FROM ASYNC IO CONTROL [99]!!!!!!, 00000000.
The application alternated between 1744 and 2476
I'm thinking my case is probably one of user error - I should have disabled Avast! before doing the backup software installation.
Rebeccah
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I was running the latest Avast with XP Sp3, on slow laptop, 1500ghz? with 256 ram, and I have now uninstalled. I changed to avast a long time ago, and uninstalled avg properly, and it has only been recently I have had this problem with avast.
I read up here about the avast ashwebsev.exe having 5 or 6 instances running on start up, and mine has got up to 13 sometimes and just keeps going until it uses all memory, then virtual memory, then after about 30 minutes, it usually starts turning them off, one by one until finally you only have one running, then the .setup file hogs the rest of what memory is left, and maybe after 45 minutes, I can use the computer.
I have uninstalled, reinstalled, used the uninstaller, then reinstalled again, and I finally admit defeat. No other virus things running, even uninstalled zone alarm, and just run windows firewall, and it still does it. Yes, ram is cheap and 6 months ago, this booted at 512, now it doesn't! Trying to find ram old enough to go in this old laptop most likely won't be easy, so are just running with NO virus checker. Nope I don't like it either. Tried the new microsoft one, and that won't even start on this old girl
So just thought I would add my bit so maybe the techie has a bit more information to work with.
I dont think browsers are related to this problem. I reinstalled and updated my avast. And after reb0ot my pc starts to hang. I check on my task manager and there is 5 or 6 ashwebsv.Exe is running and it eats a lot of memory.
That most certainly isn't normal as there should only be one instance of ashWebSv.exe running your installation is somehow corrupt.
What is your Operating System ?
What is/are your browser/s ?
Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?
I would suggest a clean reinstall, but if advised after giving the above answers:
Download the latest version of avast http://www.avast.com/eng/download-avast-home.html (http://www.avast.com/eng/download-avast-home.html) and save it to your HDD, somewhere you can find it again. Use that when you reinstall. Ensure that you scroll down and select the avast direct download link for the English version and not Cnet as that is for an on-line installation (not what you want to do). - Direct download for avast Home, English version, http://files.avast.com/iavs4pro/setupeng.exe (http://files.avast.com/iavs4pro/setupeng.exe).
Download the avast! Uninstall Utility, find it here (http://www.avast.com/eng/avast-uninstall-utility.html) and save it to your HDD. - 1. Now uninstall (using add remove programs, if you can't do that start from the next step), reboot.
- 2. run the avast! Uninstall Utility, reboot. If step 1 failed it may be necessary to run this from safe mode, once complete reboot into normal mode.
- 3. install the latest version, reboot.