Avast WEBforum
Other => General Topics => Topic started by: bob3160 on April 06, 2008, 10:33:01 PM
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Is there a reason why we continue to have so many Forum problems ???
There have been many times when reaching this forum has been all but impossible.
Is this only my observation or are any of the other regular visitors and advisers
experiencing the same problems ???
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Over the last few days I have been able to reach the forums without problem, but at times it has been so slow that I could almost keep up typing and I only use a few fingers ;D
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There are times when I can't get in at all. Or if i'm in I can't change pages. Same as it was a couple of months back. Frustrating. >:(
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Ive not had any problems :-\
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There are times when I can't get in at all. Or if i'm in I can't change pages. Same as it was a couple of months back. Frustrating. >:(
Yes it makes helping very difficult.
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Hi ye all,
Yes there are certainly hick-ups at times, when the page load is terribly slow or it won't load for some time, sometimes I have to take another route - that is through the homepage and then click the support forum link which will land me there. Even got an occasional server reset. Is this because of a capacity problem, are we that popular? Sometimes also problems with a999m.avast.com, can someone shine a light on this unavailability problem,
polonus
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I have experienced trouble to reach the forum at the end of afternoon, yesterday.
Today, since I'm on the other side of the screen, it's ok.
I agree with Bob: why so many glitches with the forum availability are occurring?
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yep, I've been having the same problems.
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Me too
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Hi forum friends,
At the moment there are problems again to connect to http://forum.avast.com/
I am writing this 2008-04-07 at 17.10 CET
Sometimes I get this message beside a lot of TimeWaits:
"Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.",
polonus
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VPS release & servers update. This takes some resources for about 5 minutes or so.
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That may well explain some of it, but 30-45 min?
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Plus it has been happening intermittently over the last few days.
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VPS release & servers update. This takes some resources for about 5 minutes or so.
The delay was a lot longer than 5 min.
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Like Mac, I've not had problems lately. Perhaps it's the time that I come in that makes a difference ... I donno.
***
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It just happened again for me, its not unbearable but it has only started happening recently
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VPS release. It simply takes some time to resynchronize and check files validity.
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It just happened again for me, its not unbearable but it has only started happening recently
Same here. Thanks for the confirmation, kubecj.
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Sometimes I click and I get a blank java script. I go back and click again and it works. Most of the time it works fine. Don't change anything to this forum. :)
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VPS release.
Why can't these two things - forums and vps/programs updates - be independent?
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We don't want to spoil terabytes of the server's bandwidth. If we want to use the bandwidth, we must get the files here.
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We don't want to spoil terabytes of the server's bandwidth. If we want to use the bandwidth, we must get the files here.
Can't, at least, the forum software show a message?
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We don't want to spoil terabytes of the server's bandwidth. If we want to use the bandwidth, we must get the files here.
Can't, at least, the forum software show a message?
Well I'm having problems with slow page loads some showing in the tens of seconds, when in the past it has been mentioned if it is higher than tenths of a second it isn't working correctly.
Whilst I appreciate that the VPS updates have to get out, they are happening more frequently now (which is no bad thing) so are we to expect more of this inability to connect or slow page loads ?
Some time ago when we were experiencing similar problems the forum was moved to a different server to isolate and I guess resolve the problem.
Now this inability to connect or slow page loads may not be much of a hindrance for forum members just coming to check on or report a problem, it is a right royal pain in the a** for those of us who give our time freely to help other avast users.
It almost makes it unworkable at times and makes you consider if the time could be better spent than waiting for pages to load.
Edit: added more images of page creation times that are ongoing right now. However some of these page creation times bear no relation to total page display completion, which are way in excess of these times. The last image was supposedly in 5.285 seconds but minutes to completely display.
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We asked our provider to double the RAM - that should definitely help. I got to check what were their conditions.
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Well I gave up for a while because it was simply unworkable, with page creations in the hundreds of seconds rather than in the hundredths of a second.
This time back not much different, the first two images are from may last attempts before quitting as I couldn't even get them posted, the last is from trying to get the unread replies from my last visit, so there is something sadly wrong with the forum.
Hopefully this time it will post successfully.
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Today morning it gets unworkable...
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I might as well get in on this too. All times I refer to are forum times.
I got on the forum about 12.35 pm with no problem. Read a post and replied one. Slight delay on both. Went to read another, the page would not change. Out of curiousity, I opened another browser and tried to reach the forum. This one timed out with the message SMF could not reach the server, server may be busy...
The page that I was trying to reach from within the forum, never appeared, no error, just a progress bar. I gave up after 15 min and went to other things. Time was 12:39 pm.
edit to add
Something that may or may not be helpful. The thread I was attempting to view had a new post in. When I came back some hours later, the thread didn't show a "new". Just as if I had in fact viewed it.
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Ram upgraded. Now we'll see.
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Ram upgraded. Now we'll see.
It seems very good now. Hope it keeps this way.
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Is it just me, or others having this again? For the last 20 min Lots of delays.
4:39-4:59 pm forum time.
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Is it just me, or others having this again? For the last 20 min Lots of delays.
4:39-4:59 pm forum time.
You're not alone... I just had to wait like 30 seconds (since I clicked on my bookmarked link) for avast forum page to appear. Note that everything else is super fast at this moment.
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Problems here in Brazil some hours ago from this post... yesterday night, the same :'(
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...and nothing on the graphs. No excessive traffic, no extra hits, no CPU usage, lots of free ram and free worker threads...
Was it like 'page created in MANY seconds' or simply some net congestion? (may be something between you and The Planet).
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Is it just me, or others having this again? For the last 20 min Lots of delays.
4:39-4:59 pm forum time.
I have been having slow page creation and page loads intermittently to-day.
Some of my page creations were in the tens of seconds and higher again.
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<snip>
Was it like 'page created in MANY seconds' or simply some net congestion? (may be something between you and The Planet).
Besides what I said in my last post, there have been numerous times when although the page creation is below a second, the status bar of firefox shows, Waiting for forum.avast.com... so there is something else over and above the intermittent slow page creation times for me.
Edit happening even now,
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To be exact - if the Page created in N seconds is high, then the problem is 100% on the server. If it's low, it still may be problem on the server or elsewhere as well.
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I think you can see from my images I have just added it is in the NNN seconds range for me again.
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Then it's quite probable, that it's not caused by the network / server problems, but by your type of forum usage. You have probably too many records in various tables, because of your high activity. Since it's usually you and Tech, this may be going to be quite significant.
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You have probably too many records in various tables, because of your high activity. Since it's usually you and Tech, this may be going to be quite significant.
Which are these records? I have none email notifications set, none inbound/outbound IM messages stored...
may be something between you and The Planet
Is this irony or you're talking seriously?
I can reach other sites easily... seems just a forum issue (Microsoft, Google, other forums... seem ok).
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Simply I don't know. I'm sure it's not crawling right now because the server's hardware, since it's after the upgrade and according to all numbers and graphs it's going well. (And I've never seen anything higher than 1 sec since the upgrade).
Is it just the visiting the forum main board page to get the long load times?
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Is it just the visiting the forum main board page to get the long load times?
Now it's working ok... I'm here http://forum.avast.com/index.php?action=unread;all and try to load the unread threads.
Then the thread pages does not open... Firefox keeps waiting and waiting... It could take some seconds to return and sometimes minutes and hours... Yesterday night I give up and go to bed... not that sleeping haven't make me well, I was needing it ;)
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Today getting onto the forum was fine. It was going to the idividual forums that was the problem. For example clicking on say General topics, could cause a delay of minutes. If that opened, then clicking on a thread caused a delay. One thread I was going to reply to didn't change afer clicking the reply button. Just a staus bar that slooowly moved. Gave up, came back later, the forum was working properly then.
I don't have anything set up for notification etc. Just if I have a new message, the number will appear beside My Messages.
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There seems to be a great difference in speed between being logged-in and not, and I have less than 100 posts. More recently, I've noticed a strange delayed response from the Avast server when updating VPS (manually), but not sure if it's related.
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I've never had a problem logging in or navigating through the forum.
Gary
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I've never had a problem logging in or navigating through the forum.
Gary
Well... try to be on-line a little more and you'll see that, from time to time, we're experiencing lags.
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Like right now
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Right now... long lags...
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4 mins later -> no lags for me. All graphs stable, without peaks. I don't understand this.
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6 minutes later, still lags.
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I don't understand this.
Neither do I... I can ping forum.avast.com but I can't browse with easy... Firefox stays rendering the page forever.
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For me nothing. Just when I visit the loooong Who's online list, I'm getting more than 30 seconds. My conclusion must be the same - some of queries must hit something what is specific just for you. Because it's the names reoccuring, not the server load or such. Since I'm not the author of the SMF, I don't know what may be the cause or where to find it.
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This is what I've been getting last 5 minutes (screenshot attached).
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Yep, I did some mumbo jumbo. Poor black rooster... ;)
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This is what I've been getting last 5 minutes (screenshot attached).
Yes, I got it too around the same time ( I was just going to add the image to my last post but couldn't) I had to go off-line as the forums just didn't work.