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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: kan on April 12, 2008, 09:40:24 PM

Title: Avast & Vista
Post by: kan on April 12, 2008, 09:40:24 PM
Hi There I get the error message "Application cannot load skin. Function usiGetSkin Failed".  but I don't know how to introduce the solution I've found in the FAQ section in Vista... Does anybody knows How can I fix this?
Title: Re: Avast & Vista
Post by: Lisandro on April 13, 2008, 12:17:07 AM
For some reason, ActiveSkin (the 3rd party library avast uses for skinning) does not seem to be working on your system. As a workaround, you may disable skinning in avast or use the skinless version.

Or you will have to register ACTSKIN4.OCX
Follow the instructions:

Select START > RUN...
Enter the following command:

If you have Windows XP/Vista:
C:\WINDOWS\SYSTEM32\REGSVR32.EXE ACTSKIN4.OCX

If you have Windows XP/Vista x64:
C:\WINDOWS\SysWOW64\REGSVR32.EXE ACTSKIN4.OCX

Press OK (or Enter).
A message saying that the file was successfully registered should appear...
Title: Re: Avast & Vista
Post by: kan on April 13, 2008, 12:57:25 AM
Thanks a lot for answering Tech!! I already read that solution in the FAQ section but my problen (kinda stupid boy I am) is that I don't know where in the hell is the start > run command
Title: Re: Avast & Vista
Post by: kan on April 13, 2008, 12:58:38 AM
Thanks a lot for answering Tech!! I already read that solution in the FAQ section but my problen (kinda stupid boy I am) is that I don't know where in the hell is the start > run command
Title: Re: Avast & Vista
Post by: Lisandro on April 13, 2008, 01:01:33 AM
I don't know where in the hell is the start > run command
The bottom left of your screen is the start (menu) button.
The run command should be there too, at right.
Or just open a DOS (command) window and write down the command there.
Title: Re: Avast & Vista
Post by: DavidR on April 13, 2008, 01:05:30 AM
Windows Start button and select Run, or press and hold the Windows key on your keyboard, and press the R key, that will open the Run command window.
Title: Re: Avast & Vista
Post by: kan on April 13, 2008, 12:01:11 PM
Thank you guys! It worked, I run the command but then I got the error message 0x80020009... any clue?
Title: Re: Avast & Vista
Post by: DavidR on April 13, 2008, 02:37:09 PM
What was the full text of the error, I guess it was more than just an error number ?
Title: Re: Avast & Vista
Post by: psw on April 13, 2008, 02:54:55 PM
This error is named DISP_E_EXCEPTION. Possible reason is unsufficient rights for operation requested. Do you call regsvr32 under Administrative account?
Title: Re: Avast & Vista
Post by: Lisandro on April 13, 2008, 04:55:22 PM
This error is named DISP_E_EXCEPTION. Possible reason is unsufficient rights for operation requested. Do you call regsvr32 under Administrative account?
Hey... we forgot he's on Vista with UAC.
Better will be open a cmd command with elevated privileges. To launch an elevated command prompt, simply press the Win key; type cmd; press Ctrl+Shift+Enter; and then hit Alt+C to confirm the elevation prompt.
Title: Re: Avast & Vista
Post by: kan on April 13, 2008, 05:37:32 PM
Hi guys, I really appreciate your efforts in helping me (needless to say that hy my lower jaw is at my heels height for your knowlegde) but once I hit the win key I retrieve the main menu back (you know something like the pic that DavidR posted) and no way to "type cmd; press Ctrl+Shift+Enter; and then hit Alt+C"... sorry to be so disgusting but... a helping hand again?
Title: Re: Avast & Vista
Post by: Marc57 on April 13, 2008, 05:45:38 PM
Try this: click on start, all programs, accessories, right click on command prompt and choose run as administrator. Then follow Techs instructions on how to register the DLL.


For some reason, ActiveSkin (the 3rd party library avast uses for skinning) does not seem to be working on your system. As a workaround, you may disable skinning in avast or use the skinless version.

Or you will have to register ACTSKIN4.OCX
Follow the instructions:

Enter the following command:

If you have Windows XP/Vista:
C:\WINDOWS\SYSTEM32\REGSVR32.EXE ACTSKIN4.OCX

If you have Windows XP/Vista x64:
C:\WINDOWS\SysWOW64\REGSVR32.EXE ACTSKIN4.OCX

Press OK (or Enter).
A message saying that the file was successfully registered should appear...

You can just copy and paste  C:\WINDOWS\SYSTEM32\REGSVR32.EXE ACTSKIN4.OCX  into the command prompt.
Title: Re: Avast & Vista
Post by: Lisandro on April 13, 2008, 05:46:32 PM
(you know something like the pic that DavidR posted)
Are you using XP or Vista?
Title: Re: Avast & Vista
Post by: kan on April 13, 2008, 05:53:31 PM
a) I'm using Vista (better Vista is abusing me)

b) Where in hell is after clicking on start, all programs, accessories, the right click on command prompt and choose run as administrator.???

c) Can I suit Gates for all this?
Title: Re: Avast & Vista
Post by: Marc57 on April 13, 2008, 05:59:24 PM
When you get to command prompt put the mouse pointer on command prompt then click the right mouse button,  A menu will appear, click the left mouse button on run as administrator. then copy and paste


C:\WINDOWS\SYSTEM32\REGSVR32.EXE ACTSKIN4.OCX

into the command prompt, then hit enter on the keyboard.
Title: Re: Avast & Vista
Post by: kan on April 13, 2008, 06:07:19 PM
Sorry to be nasty but this is what I've already performed and then this f...ng machine gives back the error message I've commented some posts before error DLLRegisterServer 0x80020009.

If I do not answer the next post I'm surely hanging in my cellars beam :'(
Title: Re: Avast & Vista
Post by: Lisandro on April 13, 2008, 10:35:55 PM
Look, for some reason avast isn't installing in your system.
Maybe you have some other antivirus installed or, worse, a not well uninstalled antivirus, probably one that comes with the machine, preinstalled.
Title: Re: Avast & Vista
Post by: kan on April 14, 2008, 06:55:23 PM
Hi Tech,

I was also thinking in deinstalling it and installing again. Fact is that It worked sometimes before it started to kid me. And you are right I got Bullguard with the machine but I deinstall it (thought that completely) before installing Avast. Anyway thanks a lot for your help (and the other guys too for sure) y ViVA BRASIL olha que coisa mais linda...
Title: Re: Avast & Vista
Post by: kan on April 14, 2008, 09:47:25 PM
You know what guys? I've done it!!! just got into the program configuration and deactivated the skin boxes.

Doesn't look as nice as before but it works.

Hope it serves for the next dumb  ;D
Title: Re: Avast & Vista
Post by: Lisandro on April 14, 2008, 10:24:11 PM
You know what guys? I've done it!!! just got into the program configuration and deactivated the skin boxes.
Doesn't look as nice as before but it works.
Did you try an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! (http://www.avast.com/eng/programs.html) version.
6. Boot.
7. Check and post the results.