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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: scottiboi77 on April 21, 2008, 12:59:02 PM

Title: Home Edition Anti-Virus is not updating
Post by: scottiboi77 on April 21, 2008, 12:59:02 PM

Guys

I get a red error box appear saying that the AV is not updating. So I just rhc on the icon and then go to updating, then click on iavs update

I then get the missing update.

I am a noob so, please, be gentle.

I have tried uninstalling and re-installing the program but to no avail.

Cheers
Scott

Title: Re: Home Edition Anti-Virus is not updating
Post by: rassel on April 21, 2008, 01:00:17 PM

How about making a repair for avast?

Title: Re: Home Edition Anti-Virus is not updating
Post by: scottiboi77 on April 21, 2008, 01:16:43 PM

and how does one do this rassel?

Title: Re: Home Edition Anti-Virus is not updating
Post by: DavidR on April 21, 2008, 02:32:05 PM

What is your firewall ?
Does it allow avast.setup internet access ?
- If it does delete the entry for it and do a manual update and reconnect to the internet, this will force the firewall to ask permission again.

Can you do a manual Update?
- right click the avast 'a' icon, select Updating, iAVS Update.

Re the repair of avast.
Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.
Personally I don't think it will have any effect.

Title: Re: Home Edition Anti-Virus is not updating
Post by: Lisandro on April 21, 2008, 04:08:20 PM

Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

Also check:

1) If your subscription allows the update right now (i.e., if it is not expired). Home (free) version need registering each 14 months.

2) If your firewall settings and allow avast.setup to connect.
    If you're not sure, just turn off your firewall (to be sure the update failure is not due to it).
    Maybe you should 'remove' avast.setup entry, try to update, receiving a new alert from the firewall, allowing it and checking it to remember.

3)  Check your proxy settings into avast!:
     Left click the avast icon > Settings
     Update (Basic) > Details > Proxy
     Make sure your browser is not set to "Work Offline" (this option is generally in the File menu).
     If it doesn't help, try switching from "Auto-detect" to "No proxy" (I'm assuming you're not connecting to the Internet via proxy).

Title: Re: Home Edition Anti-Virus is not updating
Post by: rassel on April 22, 2008, 11:10:03 AM

Quote from: scottiboi77 on April 21, 2008, 01:16:43 PM

and how does one do this rassel?

Sorry for not replying you because im quite busy this few days to fix some trouble on my system and thanks  DavidR.