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Business Products => Archive (Legacy) => Avast Business => Avast Server Protection => Topic started by: aquilo on April 24, 2008, 10:37:19 AM

Title: Outlook/Exchange Provider
Post by: aquilo on April 24, 2008, 10:37:19 AM

Hi!

for the Outlook/Exchange PlugIn i get the message "The Provider is waiting for a subsystem to start".

Is this a normal message, or do i have to start something manually? It is the latest AvastSBSsuite on a SBS2003 with latest Patch.

Martin

Title: Re: Outlook/Exchange Provider
Post by: vojtech on April 24, 2008, 05:01:06 PM

The Outlook/Exchange provider protects MS Outlook and/or Exchange Client, so it is waiting unless one of these mail programs is running.

Title: Re: Outlook/Exchange Provider
Post by: aquilo on April 24, 2008, 10:15:16 PM

Outlook/Exchange is running on the Server and on the client. But on both i get the above message!

Martin

Title: Re: Outlook/Exchange Provider
Post by: vojtech on April 25, 2008, 09:25:38 AM

I don't understand, what is running on the server and on the client ?

Title: Re: Outlook/Exchange Provider
Post by: aquilo on April 25, 2008, 09:27:04 AM

Exchange: SBS2003
Outlook: Clients

Title: Re: Outlook/Exchange Provider
Post by: vojtech on April 25, 2008, 09:45:12 AM

What Outlook version is on clients ?

Title: Re: Outlook/Exchange Provider
Post by: aquilo on April 25, 2008, 11:08:06 AM

Outlook12 (office2007)

Title: Re: Outlook/Exchange Provider
Post by: vojtech on April 25, 2008, 11:15:01 AM

So even when the Outlook is started, the provider is waiting ? If so, check if the plugin is not disabled in Outlook (menu Tools -> Trust center -> Add-ins -> Manage Disabled items). If it is, remove it from disabled items.

Title: Re: Outlook/Exchange Provider
Post by: aquilo on April 25, 2008, 11:41:06 AM

This was the solution! But i did not disable the provider! Very strange! Anyhow: THANKS A LOT!

Title: Re: Outlook/Exchange Provider
Post by: cybersynergy on October 07, 2008, 06:27:16 PM

we have the same issue with windows 2003 server and exchange 2003. Matter fact email just quit shut down avast and back up. any one with any clue why?