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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Solemn on April 26, 2008, 11:42:15 PM

Title: Avast's Simple User Interface Cannot Load
Post by: Solemn on April 26, 2008, 11:42:15 PM

Well as the title says I got this surprising error quite out of the blue for no apparent visible reason at all.  I tried running avast! just to check up on it and after the memory scan, I got this error message which is shown on the attached screenshot.  This has never happened to me before until now, and I am running 4.8.1185.  Nothing appears to be showing up in the error logs and apparently I wasn't doing anything except simply running avast.  After clicking "OK" on that error message though I tried rerunning avast! and interestingly enough this time it ran like it should have.


I'm not sure if I can reproduce this, but I have not rebooted my computer yet If there's anything I can do to do some additional checks at the moment, I'll see what I can do.

Title: Re: Avast's Simple User Interface Cannot Load
Post by: Lisandro on April 26, 2008, 11:52:54 PM

Storage error... a very old one from times of old storage methods from avast...

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?

Title: Re: Avast's Simple User Interface Cannot Load
Post by: Solemn on April 27, 2008, 12:05:04 AM

Hmmm...well I'm not entirely clear what a repair might do since I'm using a beta version so could I get some clarification on whether its safe or not?  I might try it out, but for the most part this error hasn't really popped up at all except once--does this mean that it will keep coming back or that a reinstall will fully fix it?  Just a bit curious though since I personally find a full reinstall a bit extreme at the moment.

Title: Re: Avast's Simple User Interface Cannot Load
Post by: Lisandro on April 27, 2008, 04:15:01 PM

Quote from: Solemn on April 27, 2008, 12:05:04 AM

Hmmm...well I'm not entirely clear what a repair might do since I'm using a beta version so could I get some clarification on whether its safe or not?

Repair works the same for beta and official releases.

Quote from: Solemn on April 27, 2008, 12:05:04 AM

does this mean that it will keep coming back or that a reinstall will fully fix it?

Well... intermittent errors are difficult to troubleshoot. An installation from scratch, if you don't mind, could solve the problem.

Title: Re: Avast's Simple User Interface Cannot Load
Post by: Vlk on April 29, 2008, 09:26:48 AM

Should (hopefully) be fixed in build 4.8.1187.
http://forum.avast.com/index.php?topic=34612.msg295052#msg295052